ABOUT THE SESSION

Concurrent session – Supplier Diversity has arrived in Australia. Is the Recruitment Industry Ready?

Diversity and inclusion (D &I) is fast being elevated as a key strategic item on the corporate agenda.  Concomitant with this, concerted efforts are now being made by Australia’s biggest businesses to attract and retain diverse talent.  And as the all -important gate-keepers, the pressure is now on recruitment agencies to successfully supply that talent. To anchor your position on the preferred supplier lists of clients for whom D & I has become a strategic priority, you will have to meet increasingly specific and more demanding candidate diversity requirements as well as demonstrate your own internal D & I capability.

This is big news for recruiters. If your agency fails to attract and forward sufficiently diverse talent, and if you are unable to prove that your business understands the diversity imperative by “walking the talk”, you stand to lose clients.  Large private and public sector clients.

As CEO of Australia’s leading consultancy in assisting organisations to design their diversity strategy to leverage diversity and embed inclusion, Heather will share the C- suite insights she has garnered; what is driving your clients, what they are setting out to achieve and what they will be expecting from you.  Fast- acting and innovative agencies will reap the rewards, as early anticipation and responsiveness to the emergence of these new supplier diversity requirements will ensure you retain your place at the table.

BIOGRAPHY

Heather began her career in South Africa in 1990, establishing a consultancy specialising in diversity management – nominated as one of the leading Human Resource consultancies in Southern Africa. She opened the doors of Diversity Consulting in the Asia Pacific region in 2003 with its Head office in Australia specialising in the provision of a wide range of solutions to address diversity and inclusion.
She has numerous publications to her name, has presented at international conferences in the USA, Italy, Australia, South Africa and Singapore and was nominated to sit on the Expert Panel which ratifies the Global Diversity and Inclusion Benchmark Tool ™ in 2006 and 2011. Heather also initiated the production of a 21-part TV quiz show series on cross-cultural communication called “What’s the Difference?” broadcast on national television throughout South Africa.

Heather’s local and international multidisciplinary team of experts has positioned Diversity Consulting to provide a global consulting service to numerous blue chip clients in both the private and public sector and Heather is engaged regularly to conduct sessions internationally with the C-suite on the Business imperative of D & I and Unconscious Bias. Utilising unique tools, process and content designed by Diversity Consulting, Heather’s team of experts conduct diagnostics, advise on D & I best practice, policy & strategy, and facilitate cutting edge and innovative training. Clients include Goldman Sachs, JBWere, CBA, Westpac, NAB, CBA, Citi, Credit Suisse, PwC, EY, KPMG, Allens Arthur Robinson, Telstra, Wesfarmers, Coles, Origin Energy, BMA Coal, Bupa, Department of Premier and Cabinet (NSW), State Services Authority (VIC) Redlands City Council, City of Melbourne, Aging Disability and Home Care (NSW), Aboriginal Affairs NSW and Department of Sustainability and Environment (VIC).

Heather is best known for designing the highly innovative software training and auditing tool, The Diversity Challenge and the Unconscious Bias Program, now being used by leading organisations worldwide.

Concurrent Session – Outsourcing for Recruitment Agencies – The Strategic Benefit

The market has changed since the most recent downturn and will continue to do so, driven by structural movements in the way people choose to work, technology advances, social networking, skill shortages and generational change.  The traditional “full service” solution model offered by many agencies may not be sufficiently flexible or adaptable to meet the emerging needs of customers.
When you add to this mix the increase in global mobility of skilled professionals it is no wonder that the recruitment industry world-wide is turning to outsourcing to make the most of scarce and valuable internal resources.
This session investigates how Australian recruitment companies are adopting the trends of other industries and incorporating outsourcing as part of their strategy.

BIOGRAPHY

Rod Hore is Director, HHMC Australia Pty Ltd. He founded HHMC Australia in 1998, providing advisory services to the Recruitment industry and the Information Technology industry. He is responsible for the leadership of the group and for undertaking advisory roles and Merger &Acquisition assignments.
Rod undertakes a range of advisory services and seminars assisting small and medium businesses achieve growth and sustainability objectives.  Many assignments are also for the Australian operation of Global companies, assisting them meet their corporate expansion ambitions.
Rod has been involved in service industries since 1980. He has a record in leadership with Information Technology consulting companies in Perth, Canberra and Sydney. In his last corporate role, Rod held the position of Regional Manager Global Consulting Organisation for Platinum Technology Inc, responsible for all aspects of consulting operations for the east coast of Australia and New Zealand, reporting to the US head office.
He has a Business Degree in Information Processing, is a Graduate of the Australian Institute of Company Directors (AICD) and a senior member of the Australian Computer Society (ACS).
Through HHMC Rod is an active participant in the Recruitment and Consulting Services Association (RCSA) and the Information Technology Contract and Recruitment Association (ITCRA).

ABOUT THE SESSION

Masterclass - Planning, Establishing and Managing Offshore Outsourcing for Recruitment Agencies

We all have heard about outsourcing, and probably witnessed it happen across different facets of services we enjoy in our day to day life.

However, is this phenomenon for real – more so for your recruitment business? How is it going to change the way you work? More relevant, how do you manage this change?

This master class is an attempt to understand the ‘real’ implications and imperatives for outsourcing in the recruitment business.  The objective is to ‘equip’ the participants to understand how an offshore outsourced business model can be achieved and how it can deliver the desired results.

BIOGRAPHY

Amit Somaiya is the founder and CEO of Interactive Manpower Solutions Pvt Ltd.  IMS is a provider of offshore outsourced solutions specialised for the recruitment industry.  The company has been successfully delivering since the last 5 years outsourced solutions to a number of large recruitment brands in the UK and US as well as the Australian markets.

Amit started his career in the Oil & Gas sector with Mobil Philippines. During the period of the Asian currency crisis and the dot.com bubble he found himself returning to India and pursued business interests in the growing ‘Business Process Outsourcing’ industry.

An avid trainer, he soon went to set up a training business for soft skills and language capabilities, both essential ingredients for the outsourcing business.

Amit founded IMS in 2006 as a start up venture with Empresaria Group Plc, a UK based listed staffing company.  He has successfully grown his business to a team size of over 150 consultants who specialise in global migration of talent and providing of outsourced solutions across the US, UK and Australia.

Amit is a Chartered Account and has done his Masters in Business Administration with specialization in ‘Business Strategy Formulation’.  He travels globally with his business and has made a number of trips to Australia.

Panel Session - Dare To Be Innovative
In spite of strong economic conditions SME recruitment agencies continue to come under sustained pricing pressure from aggressive multi-national competitors and more knowledgeable and demanding clients. Progressively better and cheaper vendor offerings in the areas of assessment technology, job boards, networking sites (eg LinkedIn) and cloud-based CRM systems have widened the sourcing and recruitment choices available to organisations and candidates.
Is there any alternative to the path of ‘lowest fee or margin wins?’ Can SME recruitment agencies remain profitable and viable in the long run in spite of these shifts? Is there a smarter way to compete and thrive in the next decade?
The answer is definitely ‘yes’ because there are already a number of nimble and innovative SME recruitment agencies who are forging ahead by profitably differentiating themselves with smart market positioning and innovative service offerings.
Find out who these recruiters are, hear what they are doing and discover how it’s profitable for them….and could be for you.The panel comprises:
Clayton Cook – TP Human Capital (Townsville)
Aaron Dodd – Mindset Group (Melbourne & Sydney)
Julie Honore – SafeSearch (Melbourne)
James Cozens – AttwoodCozens (Auckland)This session is guaranteed to contain lively discussion, revealing content from 4 of your industry peers and an opportunity for audience Q&A.

Concurrent Session – Do you have a high performance culture? (And how to build one if you don’t)
Innovation rarely occurs in a mediocre culture.Innovation is unlikely to come from people who are struggling to fulfill the minimum requirements of their job.
Innovation overwhelmingly occurs in a high performance culture dominated by motivated people consistently delivering excellent results.
What exactly is a high performance culture in recruitment and how do you build one?
In this interactive seminar, with small break-out groups, Ross will lead and facilitate a discussion on the consistent leadership actions and consultant behaviour that create, signify and perpetuate a high performance culture.
Participants will complete a brief self-assessment, review a recruitment-specific high performance template  and then hear from their industry peers about their successes and failures in creating a culture to be proud of.

BIOGRAPHY
As a professional recruiter, between 1989 and 2003, Ross screened over 80,000 resumes, interviewed over 3,000 people and successfully placed over 1500 people in work. Over this time he worked in London, Sydney, Adelaide and Melbourne and for four different recruitment companies.
Since 2001 Ross’s opinion pieces and skill development articles have been regularly published in the recruitment industry media as well as being re-published or quoted from in a range of non-recruitment media including The Age, The Sydney Morning Herald and The Australian Financial Review. For the past 4 years Ross has self-published his popular recruitment industry-specific weekly e-zine, InSight.
Ross runs his own business, RossClennett.com, providing speaking, training and coaching services to the recruitment industry in Australia and New Zealand.
In 2011 Ross was a national finalist in the RCSA’s inaugural Outstanding Contribution Award given in recognition of, amongst other criteria, to a person who has raised the professionalism of the industry through their contribution.
Ross’s original qualification was gained in economics (B.Ec. 1988) and he completed his certification as a Master Practitioner of Neuro Linguistic Programming (NLP) in 2006.

ABOUT THE SESSION

Keynote Presentation - Unleashing the Collaborative Potential of Your Workforce

To get ahead in the knowledge economy, businesses need to leverage the smarts already within their four walls. This is especially true in the recruitment industry, at a time where business models must evolve and adapt to the changing supply and demand dynamic in employment markets, a more transient workforce, increasingly demanding clients and emerging technologies that risk ‘cutting out the middle man’. 

 In this inspiring and provocative session, co-founder and Chief Creative Officer of multinational behaviour change agency Dominic Thurbon, will explore the drivers of innovation, the future of collaboration and the sources of new value in the recruitment business.
Through the session, we will explore:

• The threats to the fee-for-service model, and analogies to other industries that have come under similar pressure
• How organisation-wide collaboration, whether you’re a large enterprise or an SME, lies at the heart of innovation
• How the very technologies that are revolutionising collaboration in the enterprise are ALSO putting at risk the very heart of the recruitment value proposition – connections to amazing people – and how we can adapt to take advantage of these change
• A summary of the themes of the conference, and why we should be optimistic, inspired and excited about what the future holds – for businesses of all sizes in the industry

BIOGRAPHY

Dominic is co-founder and Chief Creative Officer of ChangeLabs, a multinational behaviour change agency, with clients around the world including IBM, the Commonwealth Bank, Johnson and Johnson Medical and Lexus. 

At just 28, Dominic has architected some of the largest behaviour programs in the world, and built an international consultancy with over 50 staff in Australia, New Zealand and America. ChangeLabs works with over 300,000 people a year in face-to-face session, from primary school students to the senior leaders of the most significant brands on the planet.

Dominic was head of research on international best-seller Flip: How Counterintuitive Thinking is Changing Everything, which has been published in Australia, the US and across Europe, and is co-author of the White Papers Talent Magnets: Attracting and Retaining Top Young Talent, and Game On: How Video Games are Changing the Way we Work and Live.

He is an internationally engaged keynote speaker with a reputation for high-energy, dynamic presentations with a provocative edge, and researches in the areas of behavioural and generational change, technology trends and innovation. 

Sponsored by

Concurrent Session – Understanding, Maximising and Leveraging Innovative Social Media Practices in Recruitment and Employer Branding

With 10 million Australians on facebook and 2 million on LinkedIn, Australia has been declared the social networking capital of the world. Digital and social media has dramatically shifted the recruitment landscape by allowing us to attract and engage with target audiences on various communication platforms.  Sites such as facebook, twitter and LinkedIn are allowing us to more creatively connect with people, while candidates are increasingly turning toward these tools to learn about organisations and the positions they have available. As such, it’s imperative that recruitment companies form an online recruitment strategy. Explore:

• How to build, manage and maintain an online talent community
• Fostering a sense of innovation in your employer branding message
• Social media governance: understanding the boundaries
• Mobile phones: recruitment on the go
• Recruitment company case studies
• How to measure social media recruitment

With 10 million Australians on facebook and 2 million on LinkedIn, social media cannot be ignored any longer. Social media has shifted the recruitment landscape by connecting candidates, recruiters and jobs on platforms such as facebook, twitter and LinkedIn. Candidates are increasingly turning towards these tools to learn about organisations and to find jobs and career opportunities.

BIOGRAPHY

Mariah holds a masters degree in Journalism & Communications from the University of New South Wales. By utilising social media platforms such as facebook, twitter and LinkedIn, she has successfully placed candidates in some of Australia’s leading companies. Realising the significance of these sites in the recruitment space, she joined the JXT Consulting team to help recruiters and HR managers implement social media strategies of their own, using the combined forces of JXT’s powerful job board technology, SEO techniques and mobile site development.

Mariah has spoken at various workshops and conferences, including the ATC Social Media Conference, where she led an unconference session on search and social, and the HR Summit 2011, where she was a main conference speaker on the topic of understanding, maximising and leveraging social media in recruitment and employer branding.

With more than 10 million Australians on facebook and 2 million on LinkedIn, social media and social recruiting strategies have become hot topics of 2011, with candidates increasingly turning toward these platforms in their search for a job. Mariah has designed & developed more than 200 social media profiles and has helped companies all over Australia utilise social media platforms in the recruitment space, including HR corporates, SMEs and some of the largest recruitment agencies in the country.
Many recruitment companies and HR divisions have spoken about implementing social recruiting strategies, but haven’t had the knowledge or resources to do so. Mariah works around the clock in the social recruiting space, implementing marketing and recruiting strategies across facebook, twitter and LinkedIn for JXT Consulting.
JXT specialises in designing and building recruitment focused websites and mobile sites as well as implementing social recruiting strategies through facebook, twitter and LinkedIn. By utilising the most powerful job board technology in Australia and maximising search engine optimisation techniques, JXT will get your website and job ads visible in Google search results. With 86% of job seekers using search engines in their hunt for a job, it’s imperative that your website and online presence is optimised to the fullest.

“In a world where large numbers of individuals are using social media, businesses need to establish their place in this interaction! Mariah is one of the most energetic and knowledgeable professionals on social media I have met. This skill and focus combined with industry knowledge will identify the social media needs and opportunities for your business. I recommend strongly the use of social media tools in your business and the leveraging of Mariah’s skills in achieving this.”
- Jeff Thompson, CEO of Jobwire

ABOUT JXT CONSULTING

JXT Consulting is a leader in recruitment job board technology and digital media solutions, providing recruitment companies and HR corporates a full range of services including social recruiting strategies, mobile sites, recruitment-focused web design, advanced job board technology, SEO, SEM and digital newsletters. Delivered through software as a service, JXT continually meets the evolving business needs of its customers. JXT has coverage in Australia, New Zealand and Asia and includes some of the largest firms. Partner with JXT to meet the digital needs of your business by visiting www.jxt.com.au or by calling 02 9955 7170.

ABOUT THE SESSION

Keynote Presentation - Embrace Technology; Create an Environment of Urgency and Innovation
In the highly competitive recruitment industry, it’s essential to create an environment that fosters a sense of urgency.  Agencies must constantly innovate and find ways to stand out from competitors.  Most recruitment agencies have attempted new web technologies to engage candidates and clients.  However, other industries have surged ahead in taking up new tools to boost their internal staff engagement, urgency and innovation.  Joris Luijke will present a case study of web2.0 tools that Atlassian has applied to encourage agility and creativity.

BIOGRAPHY

Joris Luijke is the Global Talent Director of Atlassian, an Australian software company specialising in software development and collaboration tools that are used by more than 23,000 organisations.  Atlassian’s own staff engagement practices have been formally recognised extensively over the past year with numerous of HR awards.

This year Atlassian won the HR leader Award for Innovation in Recruitment and Retention and the Fairfax FEMA Recruitment award for best on-site HR. The company also received Highly Commended Awards for Australian Employer of the Decade and Australia’s Employer of Choice 2010. In the US the were identified as one of the 25 Best Small Companies to Work For by the Great Place to Work Institute. Earlier in the year the were awarded a Hewitt Best Employer Highly Commended Award.

In his previous role as the General Manager Consulting of Chandler Macleod Technology, Joris was part of the initial team that adapted traditional psychological instruments for use with next-generation internet technologies. This team delivered a patented talent management tool, CMyPeople.

Joris has also held several positions in the public and private sectors and holds a Masters in Human Resource Management from the University of Tilburg, The Netherlands.

The agencies listed below are independent providers in the local area and the contact details have been taken from various directories available to the public without independent verification by Sheraton Mirage Port Douglas, Conference Action or RCSA.

 The Sheraton Mirage Port Douglas, Conference Action or RCSA do not endorse, recommend or warranty any agency or its personnel. Consequently, Sheraton Mirage Port Douglas, Conference Action and RCSA assume no liability by making this list available to you. Guests are advised and strongly encouraged to determine to their own satisfaction the suitability and reliability of each service.

Busy Bees Babysitting Services
Please contact Fay
Mobile: 0417 794 507
Website: www.busybeesbabysitting.com.au

Executive Home Duty Service
Please contact Pauline
Tel: 07 4055 6510
Mobile: 0417 612 975
Website: www.executivehomeduty.com

Payment for the above mentioned babysitting services must be settled directly witht eh babysitting companies and room charges are not possible

 Disclaimer:
As a courtesy to guests, Sheraton Mirage Port Douglas has compiled a lost of independent third parties who may be available to provide babysitting services in hotel guest rooms. The Sheraton Mirage Port Douglas, Conference Action and RCSA make no representation concerning the quality, reputation, or safety of the persons appearing on this list. Sheraton Mirage Port Douglas, Conference Action and RCSA advise the guest to determine that the person(s) chosen by the guest to provide babysitting services is bonded and/or insured. Sheraton Mirage Port Douglas, its owner, affiliates, subsidiaries, assigns and its manager (if a franchise, its Licensor), Conference Action and RCSA, expressly disclaim, any and all liability, including liability stemming from any injury sustained and all risk of damage to or loss of property as a consequence of the use of any babysitting/child care agency, and the undersigned guest hereby waives any claims which may be brought against the same for any loss, death, injury or damages resulting from the services provided by the Independent providers of the babysitting services.

Concurrent Session - Fresh Thinking, New Ideas and Useful Tools

Graham Jenkins ran his own recruitment business for many years before he sold it. Now as an entrepreneur, investor and business coach with The Executive Connection he frequently comes across fresh thinking and new ways of doing things. In this presentation he will share a miscellany of the business tools that have caught his eye this year.
Charles Darwin said that it is not the strongest that survive, but rather those that can adapt to change.
The last ten years have seen huge changes in the way that business can be done. In our industry this has meant that we can recruit for our clients more quickly and more cheaply. Those companies that can best harness the innovations that become available can have a clear competitive advantage.
This presentation will outline some business tools and approaches that might be worth getting excited about.

BIOGRAPHY

Graham Jenkins MRCSA (Life) has over twenty years experience running businesses. He sold his recruitment business in 2004 but remained active in executive search as a partner in a global executive search firm until 2007.

For the last five years he has been a Chair with TEC – The Executive Connection, and in this role mentors CEOs in a broad range of business fields so that they become better leaders, make better decisions and drive better results for their organisations. www.tec.com.au

He also Chairs the Board of a private company and, also as a business strategist and investor, advises clients on such issues as profitable growth, strategic planning, staff retention and the sale and acquisition of businesses.

Graham is a Life Member and former Board Member of the Recruitment and Consulting Services Association. He is also a member of the Australian Institute of Management and the Australian Human Resources Institute. He possesses an Honours Degree in Economics, a Diploma in Human Resources and a Masters in Labour Law from Sydney University.

Concurrent Session – Is collaboration useful in our business?

Collaboration and connection are two words that are becoming prevalent in studies that point us in the right direction for growth in the next decade. We are being told that today’s employee wants to be involved, wants to participate and wants to be connected. If leaders can create the right environment for collaboration and connection then business will flourish, innovation will happen and your people will be engaged.

During this discussion we will ask whether or not collaboration is useful within Recruitment consultancies and if it is, how can it be achieved in a way that adds value to the business.

BIOGRAPHY

Cath Lawrence is a communication consultant who set up her own business in 2006 following a long career working within large corporates.

Cath has worked at an Executive level in different functions across a range of industries; dealing with different change situations and the impact this has on the people within the organisation. She has specifically focused on the way communication happens within organisations at an individual, team and business level.

Since setting set up her own business in 2006 she has created a niche business that specifically focuses on strengthening working relationships. Cath works with business owners, managers and individuals to address a range of issues that impact team and individual productivity. The emphasis is on creating the environment and building capability for effective communication in your workplace. Addressing different issues leads to:

• Improved team and individual productivity with better working relationships
• Greater confidence, work satisfaction and performance for teams and individuals
• Increased alignment to the businesses strategy, goals & targets

Cath is particularly interested in the impact communication has on business performance and loves seeing how teams operate. This involves Cath in facilitating, coaching, training and consulting on a range of organisational and personal issues that impact working relationships. She likes to think this curiosity in people is put to good use for businesses. Cath is a Master in Neuro Linguistic Programming and a Certified Master Coach through the Institute of Behavioural Coaching.