RCSA's Complaint Process

If you have a complaint against an RCSA Member company or an Accredited Professional then there are some important steps you should consider.

1. Confirm they are an RCSA Member company by checking the RCSA Corporate Member Index

2. Also confirm if the consultant(s) involved are Accredited Professionals by checking the Accredited Professional Index

3. Contact the company/individual to explain your concerns

  • Have copies of any documents/emails relevant to your concern

  • Maintain a diary record of all phone calls, visits and emails including date and contact person.

If you do not get satisfaction then action Step 4.

4. Write/email to the manager or Head Office outlining your concerns

  • Explain your complaint and your desired outcome

  • Ask for a response in 14 working days and ensure you include contact details

  • Include copies of any supporting material

If you do not get any satisfaction then action Step 5

5. Review the RCSA Code for Professional Practice and the Disciplinary and Dispute Resolution Procedures (v8) Item 4 to understand how the Intervention Process will apply. Click here to download

6. Contact RCSA by completing the Intervention Form with as many details as you can and send as directed. Click here to download

7. If we cannot help you we can provide you with other contact details for the most appropriate resource to assist.