How to Lodge a Complaint
The RCSA Ethics process deals with professional practice concerns about the behavior of RCSA Member companies and consultants who are RCSA accredited.
If your complaint is of a general nature and does not include an RCSA member click here
The RCSA does not become involved in matters of a commercial nature to assist in retrieving monies or compensation - these are legal and industrial matters over which we have no jurisdiction - however RCSA can review behaviours that lead to such disputes and may impose sanctions in the nature of a direction to a Member to complete some particular action or make some payment, BUT it does not award or order payments of damages or compensation; and it does not enforce contracts that are in the legal or industrial jurisdiction.
Please note that you need to seek your own legal advice or seek a workplace advocate service to assist if you are seeking some form of civil remedy.
Before a formal complaint can be activated please read the Code for Professional Conduct
and Code Explained (Member only)
or Code Explained (non-Member)
and if you believe the Member has breached the RSCA Code for Professional Conduct then RCSA will commence a Grievance Intervention Process which is designed to gather as much information as possible and to assist in the resolution of the complaint.
Information about RCSA’s complaint handling process can be found in the RCSA’s Disciplinary & Dispute Resolution Procedures
(D&DRP) at section 4.1 Grievance Intervention Process.
As part of the Grievance Intervention Process the RCSA must endeavour to ensure that the Member is made aware of your concerns and has an opportunity to respond, or remedy, before a formal complaint process is undertaken.
What you need to do
Your complaint must be in writing and must contain information about:
- The names of the agency/company
- The location of the agency/company
- Any people concerned in relation to this complaint
- Dates when these events occurred
- The facts about what happened in chronological order
- Copies of supporting evidence, such as terms of business, contracts, records of conversations and any correspondence
- Details about how you have already tried to resolve the problem
- Details of how you wish this matter to be resolved.
How to lodge a complaint
You can lodge a complaint in two ways:
Clients/ Candidates/ non-Members/ Consultants click here
to download a word version form. RCSA Members lodging a complaint against another Member click here
to download a word version form.
Your submission should go to firstname.lastname@example.org
Note: If all the nominated fields are not completed within the complaint form it will be returned to you which will delay the progress of the ethics process.