Developing your Own Customer Service Charter

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Developing your OWN Customer Service Charter

Overview:

We have all heard the term “Customer Experience” and it has been bandied around as the panacea for business ills, but like many catch phrases and business “buzz words” what does it really mean?

Even when we search high and low, it is hard to find a clear, commonly-agreed definition, yet many businesses both, large and small, strive to achieve the highest level of customer satisfaction through a continual excellence of standard, delivery and expectations. It has become necessary to be a competitive differentiator, but to also keep pace with competition.

This virtual workshop will demystify the confusion around customer experience and you will walk away with the tools to define and develop your own customer experience and customer experience charter.

Meet the facilitator: Michael Parsons

Michael is an innovative management consultant, business coach, facilitator and sales professional with an outstanding track record over 25 years in profitably growing and managing businesses across Australasian market's including the recruitment sector. This experience has been across both corporate roles in blue chip companies to small to medium companies, including two start-ups. This experience and insight offers a "real life" experience perspective and approach to improving a company's performance. He is an expert in people, process and performance.

Over his career, he has provided his expertise to many iconic brands across a variety of industries including Australian Institute of Management, BMW, Johnson Controls, NAB, Honeywell, Hills Industries, Sigma Pharmaceuticals, Orora, Orica, Tyco Industries, Fletcher Building Group and Martin Brower just to name a few. With key skills in business management, lateral thinking, delivering to budget, planning, decision-making, identifying new business and markets, strategic client relationship management and profitability analysis, he has proven to add significant value to businesses and clients to help shape and deliver its strategic objectives.

Delivery:

A live online classroom learning experience that is delivered to you anywhere in the world via virtual classroom (interactive workshop) using the Zoom learning platform.

Please note the times listed are displayed in Australian Eastern Standard Time - Melbourne Time.

Two days prior to the scheduled training date, each attendee will be sent an email which contains a Zoom participant guide and also the unique Zoom User Log-on Link.

The live training session is not recorded, therefore will not be available to view post the scheduled date. Any no-show attendees will be marked absent and will be considered as a non-refundable transaction.