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02 May 2019


Lander &Rogers,
Level 12, 600 Bourke St


Members $363 AUD
Non-Members $726 AUD (Note: Prices include GST for Australian Participants)

Afternoon Tea


Terms and Conditions for Events and Learning

Conquering Crucial Conversations




It is rare to find someone who is comfortable with and skilled at having difficult conversations. Those that master this elusive skill though, are able to perform when the stakes are highest and can transform precarious situations into opportunities for building stronger relationships and better outcomes.

Difficult conversations may be in the form of giving or receiving feedback, coaching, difficult negotiations, conflict management, managing difficult people or working through situations where the emotions or stakes are high. In this session, we unpack the neuroscience and psychology of crucial conversations and translate these insights into practical advice for planning and leading the conversations that matter most.

Objectives & Outcomes:

Join Michelle Rushton who will:

  • Unpack the seven components of our proprietary neuroscience model that can help you plan conversations
    without triggering a defensive response in others (making these conversations less P.A.I.N.F.U.L.™)
  • Learn how to use the ‘Three Stories Technique’ for beginning a difficult conversation with confidence and
    sensitivity and for structuring the negotiation in way that increases the chances of reaching a mutually
    agreeable solution
  • Learn the specific language tricks that can help prime the other person to have a more resourceful and solutionfocused
    mindset and work with you more collaboratively

Who Should Attend:

  • Recruitment Consultants all Levels
  • Emerging Leaders, Managers & Directors
  • Business Development Professionals
  • Sales & Product Development Professionals

Meet the facilitator: Michelle Rushton

With over 15 years of experience with tens of thousands of people, Michelle has designed and delivered award-winning behaviour change and leadership development programs for companies like Microsoft, Australia Post and American Express. She is director and co-founder of the learning and development consultancy People of Influence, which specialises in leadership and team development.
Michelle’s particular expertise is the habits of high performance and the development of high performance cultures. She combines the latest insights of behavioural science and her up-close observations of high-performers at work into practical tools that professionals can use to make excellence habitual in their work and life. She will present on the ‘High Performing Teams.’

As an educator, speaker and coach, Michelle helps leaders and teams to discover the science-backed answers to that question and apply them to their work and life.

She designs and delivers experiential education programs for blue-chip clients, using best-practice methodologies and cutting edge evidence-based content. Her programs have impacted the likes of Australia Post, Microsoft, American Express and LinkedIn.


  • Workshop learning with Michelle Rushton
  • In-class discussions
  • Open Q&A

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

Note: there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au