Conquering Crucial Conversations
It is rare to find someone who is comfortable with and skilled at having difficult conversations. Those that master this
elusive skill though, are able to perform when the stakes are highest and can transform precarious situations into
opportunities for building stronger relationships and better outcomes.
Difficult conversations may be in the form of giving or receiving feedback, coaching, difficult negotiations, conflict
management, managing difficult people or working through situations where the emotions or stakes are high.
In this session, we unpack the neuroscience and psychology of crucial conversations and translate these insights into
practical advice for planning and leading the conversations that matter most.
Objectives & Outcomes:
Join Michelle Rushton who will:
- Unpack the seven components of our proprietary neuroscience model that can help you plan conversations
without triggering a defensive response in others (making these conversations less P.A.I.N.F.U.L.™)
- Learn how to use the ‘Three Stories Technique’ for beginning a difficult conversation with confidence and
sensitivity and for structuring the negotiation in way that increases the chances of reaching a mutually
- Learn the specific language tricks that can help prime the other person to have a more resourceful and solutionfocused
mindset and work with you more collaboratively
Who Should Attend:
Recruitment Consultants all Levels
- Emerging Leaders, Managers & Directors
- Business Development Professionals
- Sales & Product Development Professionals
Meet the facilitator: Michelle Rushton
With over 15 years of experience with tens
of thousands of people, Michelle has
designed and delivered award-winning
behaviour change and leadership
development programs for companies like
Microsoft, Australia Post and American
Express. She is director and co-founder of
the learning and development consultancy
People of Influence, which specialises in
leadership and team development.
Michelle’s particular expertise is the habits of high performance
and the development of high performance cultures. She combines
the latest insights of behavioural science and her up-close
observations of high-performers at work into practical tools that
professionals can use to make excellence habitual in their work
and life. She will present on the ‘High Performing Teams.’
As an educator, speaker and coach, Michelle helps leaders and
teams to discover the science-backed answers to that question
and apply them to their work and life.
She designs and delivers experiential education programs for
blue-chip clients, using best-practice methodologies and cutting edge
evidence-based content. Her programs have impacted the
likes of Australia Post, Microsoft, American Express and LinkedIn.
- Workshop learning with Michelle Rushton
- Open Q&A
Booking Terms & Conditions:
This event is governed by the RCSA Booking Terms & Conditions
Note: there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.
For More Information:
RCSA Learning & Development
Members within Australia
call 1300 727 504
Members within New Zealand
call toll free + 0800 441 904