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07 Feb 2020


Lander & Rogers - Level 19, 123 Pitt Street


Members $726 (AUD)
Non-Members $1089 (AUD) (Note: Prices include GST for Australian Participants)

Workbook, Morning & Afternoon Tea


Terms and Conditions for Events and Learning

Introduction to Recruitment Consulting


The fundamentals of recruitment don’t change but the efficiencies and technological methods of acquiring clients and candidates are constantly evolving - this one day intensive workshop will introduce new consultant to the key attributes of a recruitment consultant.

Through group activities, role plays, case studies and practical exercises, participants will understand what is required to develop the strong foundation needed to be a successful recruiter. Attendees will learn in a fun and collaborative environment under the guidance of a facilitator with over 20 years’ experience.

This workshop covers the essential areas of recruitment for both Temporary and Permanent consultants in industrial and commercial markets. Attendees will benefit from the following content on the day; Telemarketing, Client Visits, Taking Job Briefs, Sourcing, Interviewing, Selecting, Presenting Candidates and the requirements to ensure the continuum of professional relationships. This workshop is about proven solutions and realistic approaches to the competitive and challenging world of recruitment - not text book theory.

Learning Outcomes:

This full day workshop is designed to provide an introduction to the world of a recruiter and the multi-faceted stages of the recruitment and selection process:

  • Managing the candidates - sourcing & managing their expectations
  • Managing your clients - superior service & managing their expectations
  • Marketing - Promoting both the personal brand and the business
  • Job Profiling - deciphering the role, the person & the key competencies
  • Sourcing - designing advertisements & methods to source that elusive candidate
  • Screening - telephone techniques, resume evaluation & assessments
  • Selecting - behavioural interviews, selection tools & reference checking
  • Servicing - repeat business & maintaining the relationship
  • Legislation - Privacy and Anti-Discrimination overview

Who Should Attend:

Consultants new to the industry with less than 6 months' experience in the recruitment role, or those who have been in the role between 6 - 12 months and require a refresher.

Meet the facilitator: Karen Palmer MRCSA

For more than 20 years in the Human Resources & Recruitment industry Karen has developed a comprehensive understanding and talent for developing recruitment consultants. Her enthusiastic approach and extensive experiences shared in the workshop keeps participants engaged from minute one.

Within the Recruitment industry Karen has held the following positions: Temporary & Permanent Consultant; Operations & Project Manager; Trainer; Assesor; and Internal Human Resource Recruitment Advisor. For over 10 years Karen had the responsibility and privilege of training, "one on one" at all levels.

The highlight of her career was the role of State Trainer for NSW, ACT, NT and QLD. Working closely with Executives and Branch Managers she developed unique programmes for individuals and teams of employees in both Industrial and Commercial areas.

Karen appreciates that we are all individuals, with different learning styles and abilities. "It is very rewarding to show someone how they can grow themselves successfully."


  • Live classroom learning with Karen Palmer
  • In-class discussions and group role plays & interaction
  • Opportunity to ask questions and engage

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

Note:  there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au