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03 Jul 2020


To be Advised - CBD Location

Members $726 AUD
Non-Members $1089 AUD (Note: Prices include GST for Australian Participants)

Workbook, Morning & Afternoon Tea


Terms and Conditions for Events and Learning

 Interviewing Essentials

Are candidates getting better at misleading consultants? or are consultants not investing in the interviews?  Recruitment uses interviewing processes when sourcing candidates, completing reference checks, client visits and taking the job briefs. This session will introduce the fundamentals to interviewing for new consultants.

Participants will learn how to develop the formula for fact-finding interviews and remove the guess work when interviewing candidates.  Participants will be shown professional techniques to question (interview) the client more effectively, as well as increase the quality of conversations with referees - enhancing the benefit of Reference Checking as a valuable sales tool.

Remove the bias through effective questioning and uncover the true characteristics of the applicant, saving time and money all under the guidance of an industry facilitator with over 20 years’ experience.

Learning Outcomes:

  • Develop effective listening & communication techniques
  • Understanding your Client and Candidate motivations and expectations
  • Develop techniques to uncover more in Client and Candidate interviews
  • Develop Competency Based Behavioural questions
  • Develop questioning techniques for client and referee interactions
  • Understanding the different types of interviews and interview traps

Who Should Attend:

Consultants new to the industry with less than 6 months' experience in the recruitment role, or those who have been in the role between 6 - 12 months and require a refresher.

Meet the facilitator: Karen Palmer MRCSA

For more than 20 years in the Human Resources & Recruitment industry Karen has developed a comprehensive understanding and talent for developing recruitment consultants. Her enthusiastic approach and extensive experiences shared in the workshop keeps participants engaged from minute one.

Within the Recruitment industry Karen has held the following positions: Temporary & Permanent Consultant; Operations & Project Manager; Trainer; Assesor; and Internal Human Resource Recruitment Advisor. For over 10 years Karen had the responsibility and privilege of training, "one on one" at all levels.

The highlight of her career was the role of State Trainer for NSW, ACT, NT and QLD. Working closely with Executives and Branch Managers she developed unique programmes for individuals and teams of employees in both Industrial and Commercial areas.

Karen appreciates that we are all individuals, with different learning styles and abilities. "It is very rewarding to show someone how they can grow themselves successfully."


  • Live classroom learning with Karen Palmer
  • In-class discussions and group role plays & interaction
  • Opportunity to ask questions and engage

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

Note:  there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au