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29 May 2020


To be Advised - CBD Location


Members $726 ( AUD)
Non-Members $1089 (AUD) (Note: Prices include GST for Australian Participants)

Workbook, Morning & Afternoon Tea


Terms and Conditions for Events and Learning

Sales & Marketing from the Desk


The Recruitment Industry is consistently demanding consultants meet their targets and be ahead of the game. This one day workshop provides an entry level introduction to the sales skills required to be a successful recruitment consultant.

Through group activities, case studies, role plays and post workshop tools/exercises, participants will learn the techniques required to motivate and empower themselves under the guidance of a facilitator with over 20 years’ experience.

This workshop covers the essentials areas of sales and marketing for both Temporary and Permanent consultants in Blue and White Collar markets.

Key Learning Outcomes:

  • Developing sales plans
  • Designing telemarketing scripts
  • Database management
  • Client visits
  • Candidate capture
  • Getting through the 'Gate Keeper' techniques
  • Relationship building
  • Diary management
  • Negotiating and objection handling
  • Service agreements
  • Repeat business and maintaining that professional relationship  

Who Should Attend:

Consultants new to the industry with less than 6 months' experience in the recruitment role, or those who have been in the role between 6 - 12 months and require a refresher.

Meet the facilitator: Karen Palmer MRCSA

For more than 20 years in the Human Resources & Recruitment industry Karen has developed a comprehensive understanding and talent for developing recruitment consultants. Her enthusiastic approach and extensive experiences shared in the workshop keeps participants engaged from minute one.

Within the Recruitment industry Karen has held the following positions: Temporary & Permanent Consultant; Operations & Project Manager; Trainer; Assesor; and Internal Human Resource Recruitment Advisor. For over 10 years Karen had the responsibility and privilege of training, "one on one" at all levels.

The highlight of her career was the role of State Trainer for NSW, ACT, NT and QLD. Working closely with Executives and Branch Managers she developed unique programmes for individuals and teams of employees in both Industrial and Commercial areas.

Karen appreciates that we are all individuals, with different learning styles and abilities. "It is very rewarding to show someone how they can grow themselves successfully."


  • Live classroom learning with Karen Palmer
  • In-class discussions and group role plays & interaction
  • Opportunity to ask questions and engage

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

Note:  there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au