26 Nov 2019

Online


Members $44 AUD
Non-Members $88 AUD (Note: Prices include GST for Australian Participants)

Access to the recorded live session

1

Terms and Conditions for Events and Learning

How to Develop Consultative Phone Calls

How to Develop Consultative Phone Calls
Whether you’re new to the recruitment industry or have been calling clients and candidates for many years, we can all do with either a refresher on our sales technique or a structure to focus on

How to Develop Consultative Phone Calls with Clients & Candidates

Overview:

Whether you’re new to the recruitment industry or have been calling clients and candidates for many years, we can all do with either a refresher on our sales technique or a structure to focus on – especially if we never had one in the first place and just sort of ‘wing-it!’

Making the most effective use of your time when you’re on the phone to a client or a candidate is really important, because once you’ve put the receiver down (or more likely clicked that red phone), it’s so frustrating to then realize that “I meant to ask this question” or “I didn’t get to say that” or “I forgot to mention…”

 We’ve all been there, but by structuring your call, you’re much more likely to achieve all that you set out to achieve and hopefully more.

Objectives:

This webinar session will give recruiters the opportunity to:

  • To gain a comprehensive knowledge of the different elements of the call
  • To feel confident when opening up the call with the customer
  • To appreciate the benefits of a well constructed questioning technique
  • To understand the process to get the client to identify their needs and wants
  • To be able to close more effectively with clients
  • To be able to portray themselves and their company in a consultative way and not as a ‘pushy’ sales person

Agenda:

  • The structure of a sales call
  • Planning required before you pick up the phone
  • Opening statements and getting the customer involved quickly
  • Questioning techniques – uncovering the needs and getting the customer to ask you for what they want
  • Selling the solutions of your company in a professional way
  • Closing the call confidently

Who Should Attend:

  • Designed for consultants new to the recruitment industry or have been a recruiter for some time and would like a refresh

Meet the facilitator: Angela Cripps


 
Angela is the owner of Connemara UK. She is an experienced trainer, management consultant, executive coach, mentor and performance specialist who has been working within the recruitment industry since the late 1980s. Her aim is to make companies more successful and profitable through the development of their people and processes. She has worked with over 150 SMEs throughout the world and her LinkedIn recommendations are testament to the impact she can have on a business and it’s people.

Delivery:

  • The live session is recorded and a copy of the recording distributed to all registered participants
  • Webinar joining links are emailed to participants within 24 hours after registration
  • All start and end times listed are displayed in Melbourne | Australian Eastern Standard Time

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au
When
26/11/2019 9:30 AM - 26/11/2019 10:30 AM
Where
Online

Program


Tuesday, 26 November 2019

 
Time
9:30 AM - 10:30 AM
26/11/2019 9:30 AM
26/11/2019 9:30 AM

How to Develop Consultative Phone Calls with Clients & Candidates

Overview:

Whether you’re new to the recruitment industry or have been calling clients and candidates for many years, we can all do with either a refresher on our sales technique or a structure to focus on – especially if we never had one in the first place and just sort of ‘wing-it!’

Making the most effective use of your time when you’re on the phone to a client or a candidate is really important, because once you’ve put the receiver down (or more likely clicked that red phone), it’s so frustrating to then realize that “I meant to ask this question” or “I didn’t get to say that” or “I forgot to mention…”

 We’ve all been there, but by structuring your call, you’re much more likely to achieve all that you set out to achieve and hopefully more.

Objectives:

This webinar session will give recruiters the opportunity to:

  • To gain a comprehensive knowledge of the different elements of the call
  • To feel confident when opening up the call with the customer
  • To appreciate the benefits of a well constructed questioning technique
  • To understand the process to get the client to identify their needs and wants
  • To be able to close more effectively with clients
  • To be able to portray themselves and their company in a consultative way and not as a ‘pushy’ sales person

Agenda:

  • The structure of a sales call
  • Planning required before you pick up the phone
  • Opening statements and getting the customer involved quickly
  • Questioning techniques – uncovering the needs and getting the customer to ask you for what they want
  • Selling the solutions of your company in a professional way
  • Closing the call confidently

Who Should Attend:

  • Designed for consultants new to the recruitment industry or have been a recruiter for some time and would like a refresh

Meet the facilitator: Angela Cripps


 
Angela is the owner of Connemara UK. She is an experienced trainer, management consultant, executive coach, mentor and performance specialist who has been working within the recruitment industry since the late 1980s. Her aim is to make companies more successful and profitable through the development of their people and processes. She has worked with over 150 SMEs throughout the world and her LinkedIn recommendations are testament to the impact she can have on a business and it’s people.

Delivery:

  • The live session is recorded and a copy of the recording distributed to all registered participants
  • Webinar joining links are emailed to participants within 24 hours after registration
  • All start and end times listed are displayed in Melbourne | Australian Eastern Standard Time

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

For More Information:

RCSA Learning & Development
Members within Australia call 1300 727 504
Members within New Zealand call toll free + 0800 441 904
E: info@rcsa.com.au