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01 Sep 2020


Members $A Free RCSA Member Webinar Series
Non-Members $


Terms and Conditions for Events and Learning

What is Professionalism within Recruitment & Staffing
RCSA Code of Professional Conduct: What's New?



WorkAccord’s “Tuesday TalkAbout” series of free, short webinars is set to return for a fourth season at 8:30 am AEST on July 21st 2020.

With The Recruitment, Consulting & Staffing Association’s new Code for Professional Conduct, authorised by the ACCC last year, commencing on August 8, the focus of the series will be on the Code’s principles of operational integrity. As the author of the Code, Andrew C. Wood Hon FRCSA (Life) is looking forward to discussing topics such as Confidentiality, Care, Complaints Handling, Certainty of Engagement, Social Sustainability, Assurance, and Disclosure.

Program Schedule:

  • 21th July - Code - What's New? 
  • 28th July - Social Sustainability
  • 4th August - Ascertain & Assure
  • 11th August - Certainty of Engagement
  • 18th August - Confidentiality & Privacy 
  • 25th August - Complaints Handling
  • 1st September - Care

Please note for each session date the delivery time is: 08:30am - 09:00am AEDT*
Previous held topics are available for Members accessible through our Webinar Recordings page found here

Topic Overviews and Register links:

21 July - Code - What's New?

Our first Tuesday TalkAbout for the Winter 2020 season presents an overview of the RCSA Code for Professional Conduct and asks, “What’s new?” We’ll explain why this Code is different from what has gone before. We’ll explore the ethical principles that underpin the Code; and look at its statement of principles for personal professionalism and operational integrity. Finally, we’ll discover what the Code requires of RCSA Members and how RCSA supports its Members’ journey along the “Pathway to Professionalism”. 

Click Here to download the recording. 

28 July - Social Sustainability 

The new RCSA Code requires Members to conduct business in a way that avoids causing or contributing to exploitation through their activities; and seek to prevent or mitigate risks of exploitation that are linked to their operations or services by their business relationships, even if they have not contributed to those risks. In this session, we’ll discover what the Code means when it talks about “exploitation” and we’ll learn about steps that you can take along your pathway to professionalism to reduce the risk of exploitation in your service networks.

Click Here to download the recording. 

4 August - Ascertain & Assure

RCSA Members will be required to: apply resources; and establish and maintain controls to ascertain and assure themselves, to a reasonable standard of confidence, that they meet the requirements of the regulatory environment in which they operate. This session focuses on how to identify regulatory requirements and what types of controls you can implement in a recruitment and staffing environment to be confident that you are meeting them.

Click Here to download the recording. 

11 August - Certainty of Engagement

Under RCSA’s new Code, Members will need to take reasonable steps: to ensure the certainty, transparency, and scope of their agreements; and to obtain adequately informed consent for the provision of a workforce service, or for the performance of a service network role. In this session, we’ll talk about provisions that present regular challenges and discuss what you can do to make their operation more certain. We’ll look at scoping provisions, screening responsibilities, fees & charges, restraints of trade, candidate replacement and other guarantees.

Click Here to download the recording. 

18 August - Confidentiality & Privacy 

Recruitment & staffing professionals handle vast quantities of confidential and personal information. Much of it is highly sensitive. In this session, we’ll talk about some of the challenges that you will face and how you can deal with them. You’ll learn to identify when information is confidential and how to handle exceptions. You’ll learn about the different privacy regimes that you might operate within and why it is important to have a good understanding of your privacy obligations when you are obtaining consent to collect, use and disclose personal information. We’ll also look briefly at some of the additional issues that arise when you are operating in an on-line environment.

Click Here to download the recording. 

25 August - Complaints Handling

RCSA Members will be required to establish and maintain credible grievance handling mechanisms and corrective action procedures, appropriate to their size and circumstances, to address any failure to meet the standard of professional conduct required by the RCSA Code. In this session we will talk about how you can do that, using some of the principles in AS/NZS 10002:2014 Guidelines for complaint management in organizations.

Click Here to download the recording. 

1 September - Care

A concept of care, requiring attentiveness, responsibility, competence, and responsiveness underpins the new RCSA Code for Professional Conduct. In this session, we’ll explore the concept of care and talk about its specific application to Members’ responsibility to meet the value promises they make about the quality of their services. Is there room, in a professional conduct framework, for an “all-care-no-responsibility” approach anymore? Let’s find out!

Click Here to Register for the Topic -  Care

How to Register:

Please note: Tuesday Talkabout series is hosted by Andrew C. Wood Hon FRCSA (Life), self registration is required, follow the instructions below to ensure you receive your joining link for the online session.

  1. Register for each Tuesday Talkabout topic by clicking on the hyperlinked 'here' under each topic overview. 
  2. The link will take you to the Topic Registration screen.
  3. Complete the registration by filling in fields prompted and click the blue "Register" button to finalize the registration.

    If you have any questions or difficulty registering please email info@rcsa.com.au for support.

Requesting CPD:

Each of the Tuesday Talkabout Sessions is worthy of 1 CPD point. To receive CPD for attending the Tuesday Talkabout Series - Click the CPD Info Kit here to learn how to log and record CPD points. 
The maximum CPD request for attending the Entire Series is 7 CPD points.  

Meet the facilitator: Andrew C. Wood Hon FRCSA (Life)

Andrew is an Australian Lawyer with over 35 years' experience as a solicitor and barrister. He retired from practice in 2019 to concentrate on full-time mediation and workforce governance through WorkAccord. He is the author of the ACCC authorised RCSA Code for Professional Conduct, its Grievance Intervention Guidelines, its StaffSure Certification Standard, and many of its templates including the Recruitment Client Services Agreement. Andrew is an accredited mediator with Resolution Institute and is regularly engaged as the unit course co-ordinator and lecturer for QUT's Employment Law unit.



  • The live sessions are recorded and a copy of the recording(s) will be available to Corporate Members for download here. (Please allow 48 hours from the live delivery date.) We recommend non-corporate Members join at the live session time. 
  • Webinar joining links are emailed to participants within 24 hours after registration 
  • All start and end times listed are displayed in Melbourne | Australian Eastern Standard (or Daylight) Time

  • Booking Terms & Conditions:

    This event is governed by the RCSA Booking Terms & Conditions

    For More Information:

    RCSA Learning & Development
    Members within Australia call 1300 727 504
    Members within New Zealand call toll free + 0800 441 904
    E: info@rcsa.com.au

    RCSA Learning and Development Partner: ELMO

    ELMO (ASX:ELO) is Australia and New Zealand’s only integrated cloud HR, payroll and rostering / time & attendance solution. ELMO is ISO 27001:2013 certified and our UTS partnership affirms our solutions are at the forefront of predictive analytics. We provide innovative technology to more than 1500 organisations across APAC, helping them to manage, engage, and inspire their people from one platform, with a single dashboard, and reporting suite.