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30 Sep 2020


Members $A Free RCSA Member Webinar
Non-Members $Not Open to Non RCSA Members


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Case Studies of the RCSA Code in Practice


Series Overview:

The RCSA Code of Professional Conduct embodies the required standards of professional behaviour for all RCSA members.

The Code was recently updated – 8 August 2020 - in response to increased regulatory oversight in the industry, such as labour hire licensing and statutory provision. These changes see RCSA moving from an industry regulator to a more appropriate role, enforcing standards of professional conduct. This new version of the Code of Professional Conduct requires all members to meet the standard of professional conduct required and ensure their businesses are run with operational integrity.

By choosing RCSA members when seeking workforce services providers, candidates, jobseekers, workers, clients, businesses and government can expect a high standard of ethical conduct and professional behaviour.

To support Member's Professional Development across the new code values RCSA are introducing Case Studies of the RCSA Code in Practice a regular free webinar series, case study driven where you will learn how to apply the Code in the real world.

Facilitated by Ross Clennett, FRCSA and a guest panelist, each session aims to explain what professionalism looks like in the context of the industry using historical case study scenarios.

Please note Session Time: 1.00pm - 1.45pm AEST*

Case Study Agenda:

  1. Risk & Compliance: The importance of a robust Code of Professional Conduct
  2. Discrimination: Dilemmas & Traps
  3. Disputes: How Vulnerable are You?
  4. Compliance: Ensuring Compliance

Presented by Ross Clennett, FRCSA

Ross is a high performance recruitment coach and recruitment industry blogger and commentator, as well as an RCSA Promote and Protect Committee  (PPC)  member. Since 2003 Ross has run his own business, RossClennett.com, providing a range of services to the recruitment industry in Australia and New Zealand. For over fifteen years Ross has been writing forthright opinion pieces on recruitment, the recruitment industry, the labour market and high performance. 

Since 2007 Ross has been publishing a popular weekly blog. Ross has been professionally recognised by the designation, Fellow (FRCSA) awarded by the RCSA. In 2011 and 2012 Ross was a national finalist in the RCSA’s Outstanding Contribution Award given, amongst other criteria, to a person who has raised the professionalism of the industry through their contribution.  


Guest Panelist: Sally Mlikota MRCSA 

Sally is the current Managing Director of CBC Staff Selection North Queensland as well as Advisory Mentor to Aussie Locums, a national allied health recruitment business. Sally is a highly regarded leader in the industry. Owning CBC Staff Selection since 2004, she has established an enviable reputation within the recruitment industry by consistently delivering a personalised and comprehensive service to both clients and candidates.

Known for quality networks and being well connected, Sally’s approach to recruitment is based on a choice of ethical values and reputation. Sally has been involved in several community organisations in various volunteer capacities. She currently serves on the board of Cairns Chamber of Commerce, the peak body for business representation in the Cairns region, and recently served a two year term on the board of Recruitment, Consulting and Staffing Association Australia and New Zealand (RCSA).


  • Go to Webinar delivery
  • Webinar joining links are emailed to participants within 24 hours after registration 
  • All start and end times listed are displayed in Melbourne | Australian Eastern Standard (or Daylight) Time

  • Booking Terms & Conditions:

    This event is governed by the RCSA Booking Terms & Conditions

    For More Information:

    RCSA Learning & Development
    Members within Australia call 1300 727 504
    Members within New Zealand call toll free + 0800 441 904
    E: info@rcsa.com.au

    RCSA Learning and Development Partner: ELMO

    ELMO (ASX:ELO) is Australia and New Zealand’s only integrated cloud HR, payroll and rostering / time & attendance solution. ELMO is ISO 27001:2013 certified and our UTS partnership affirms our solutions are at the forefront of predictive analytics. We provide innovative technology to more than 1500 organisations across APAC, helping them to manage, engage, and inspire their people from one platform, with a single dashboard, and reporting suite.