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Conference Program

Wednesday, 30th October 2019
8.30am - 6.00pm
Registration Open - Sheraton Grand Mirage Resort, Gold Coast
3.00pm - 4.30pm
RCSA Masterclass: Amy Bingham (USA) 'Propel Profits by Avoiding these Three Big Mistakes'
5.00pm - 6.00pm
Charles Cameron, RCSA CEO to host 'Hour of Power – A Global Staffing Issues Forum'
6.30pm - 8.30pm
Surf's Up Welcome Reception
RCSA CEO Charles Cameron, and Principal Partner Prime Super welcome you to the Gold Coast
Sponsored by TRIS
Thursday, 31st October 2019
8.00am - 5.00pm
Registration Open - Sheraton Grand Mirage Resort, Gold Coast
8.30am - 9.15am
Opening Ceremony with MC Andrew Klein
Welcome Speeches - RCSA Board President Sinead Hourigan FRCSA, WEC President Annemarie Muntz and WEC Vice President Hans Leentjes
9.15am - 10.00am
Gus Balbontin (AUST) 'ADAPT - Leadership through Business Transformation'
10.00am - 10.30am
Morning Tea
10.30am - 11.20am
Alexia Hilbertidou (NZ) 'Generation Z - Not yet 20' - Inside the minds of the next generation of young leaders'
11.20am - 12.10pm
Dr Richard Harris (AUST), 2019 Australian of the Year 'Decision Making in the Dark - the 2018 Thai Cave Rescue'
Sponsored by Prime Super
12.10pm - 12.55pm
12.55pm - 1.45pm
Opening Presentation by Denis Pennel (WORLD) and Panel Facilitated by Sinead Hourigan FRCSA (AUST) 
'Leadership & Innovation in Staffing - Global Insights from Global Leaders' (FRANCE, USA, EUROPE, AFRICA, JAPAN)
Guy Davy, LinkedIn (AUST) 
'The future of skills in a new world of work'
Jan Owen (AUST) 
FYA 'Empowering our Youth through Flexible Work and the New Work Order'
1.45pm - 2.35pm
Geraldine King and Frank Farrelly (IRELAND)
'Building a Sustainable Talent Pipeline for the Recruitment Profession’
Kendra Banks, SEEK (AUST)
'Find your unicorns – how to find, attract and convert in demand talent'
Tom Scantlebury (AUST)
'Customer Experience - its not all about your customers, it's about people'
2.35pm - 3.25pm
Matt Perfect (AUST)
'Love Me Tender - How to win with procurement'
Jay Munro (AUST) and Callam Pickering (AUST)
 'How to Survive - and Thrive - in the Tight Labour Market'
Mark Nielsen (AUST) 
Australian CEO of the Year (2019) 'How Empowerment Builds Engagement'
3.25pm - 3.55pm
Afternoon tea
3.55pm - 4.45pm
Julia Gillard (Aust) 'The World of Work: Challenge, Threat, Opportunity - and Leadership'
Sponsored by RCSA Invoice Finance
4.45pm - 5.00pm
MC Andrew Klein - Concluding Words and Close of Day One
Bus Transfers - Sheraton Grand Mirage Resort, Gold Coast to Miami Marketta
7.00pm - 11.30pm
Day of the Dead Festival - Miami Marketta
10.15pm - 11.30pm
Bus Transfers - Miami Marketta to Sheraton Grand Mirage Resort, Gold Coast
Friday, 1st November 2019
8.00am - 4.00pm
Registration Open - Sheraton Mirage Grand Resort, Gold Coast
8.30am - 8.45am
MC Andrew Klein - Opening Remarks
8.45am - 9.30am
Peter Williams (AUST) The Future of Work – Opportunities for Labour Market Enablers
9.30am - 10.20am
Amy Bingham (USA) 'The Best of the US - The Best Kept Secrets of the Highest Growing Staffing Firms'
10.20am - 10.50am
Morning Tea
10.50am - 11.40am
John Nurthen (UK)
'The New Wave – How Staffing Firms are Adapting and Collaborating to Stay Competitive'
Phil CookBullhorn (AUST) 
'Adapt and Succeed - Scaling your business with technology'
Bri Williams (Aust) 
'Future Proofing the Recruitment Profession: The hard edge of soft skills'
11.40am - 12.35pm
POWER Plays (2 x 20min presentations)
1. Mike Beeley (AUST) 'New Media, New Sourcing'
2. #MeetARecruiter with James Witcombe and Matt Sampson MRCSA (AUST) 'Leadership & Giving Back – how grass roots activity can deliver positive change and improve recruiters image'
POWER Plays (2 x 20min presentations)
1. Erin Devlin MRCSA (AUST) 'Peak Performance'
2. Stuart Freeman FRCSA (AUST) 'The Good, the Bad and the Ugly: My experiences in founding, building and selling three recruitment businesses'
POWER Plays (2 x 20min presentations)
1. Kim Seeling Smith (AUST) 'How to use Employee Experience as a Competitive Advantage'
2. Michael Walmsley, GOOROO (AUST), 'How to balance different employee mindsets to build trust in this era of rapid change'
12.35pm - 1.20pm
1.20pm - 2.25pm
Dr Louise Mahler (Aust) 'The Currency of Trust'
Sponsored by Prime Super
2.25pm - 2.45pm
MC Andrew Klein (AUST) 'Concluding Words and Close of Day Two'
2.45pm - 4.00pm
Michael Crossland (AUST) 'The Power of Perspective - A Story that will Move, Motivate & Inspire'
Bus Transfers - Sheraton Grand Mirage Resort, Gold Coast to The Star
5.30pm - 7.30pm

Top of the World Wrap Party - Sunset Cocktails - The Star

Bus Transfers - The Star to Sheraton Grand Mirage Resort, Gold Coast

Event Partners

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Conference Speakers

More speakers to be announced

The Hon Julia Gillard AC

The Hon Julia Gillard AC was sworn in as the 27th Prime Minister of Australia on 24 June 2010 and served in that office until June 2013.

As Prime Minister and in her previous role as Deputy Prime Minister, Ms Gillard was central to the successful management of Australia’s economy, the 12th biggest in the world, during the Global Financial Crisis and as Australia positioned to seize the benefits of Asia’s rise.

Ms Gillard developed Australia’s guiding policy paper, Australia in the Asian Century. She delivered nation-changing policies including reforming Australian education at every level from early childhood to university education, creating an emissions trading scheme, improving the provision and sustainability of health care, aged care and dental care, commencing the nation’s first ever national scheme to care for people with disabilities and restructuring the telecommunications sector as well as advancing a national broadband network.

In foreign policy, Ms Gillard strengthened Australia’s alliance with the United States, secured stronger architecture for the relationship with China, upgraded Australia’s ties with India, and deepened ties with Japan, Indonesia and South Korea. Ms Gillard has represented Australia at the G20, including winning Australia’s right to host the 2014 meeting, the East Asia Summit, APEC, NATO-ISAF and chaired CHOGM. Under Ms Gillard’s leadership, Australia was elected to serve on the United Nations Security Council.

Prime Minister Gillard in 2012 established the Royal Commission Into Institutional Responses To Child Sexual Abuse, which issued its landmark report on these crucial societal issues in November 2017.

She is the first woman to ever serve as Australia’s Prime Minister or Deputy Prime Minister. In October 2012, Ms Gillard received worldwide attention for her speech in Parliament on the treatment of women in professional and public life.

Ms Gillard is a non-resident Distinguished Senior Fellow with the Center for Universal Education at the Brookings Institution in Washington. In February 2014, Ms Gillard was appointed Chair of the Board of Directors of the Global Partnership for Education, the only multilateral organization dedicated to expanding access to quality education in developing countries.

She also serves as Patron of Camfed, the Campaign for Female Education, which tackles poverty and inequality by supporting girls to go to school and succeed, and empowering young women to step up as leaders of change.

In July 2017, Ms Gillard became Chair of the Board of Directors of Beyond Blue, which is committed to helping Australians understand and manage their mental health.

In April 2018, Ms Gillard was appointed Inaugural Chair of the Global Institute for Women’s Leadership at Kings College, London. Through research, practice and advocacy, the Institute will address women’s underrepresentation in leadership positions and the way gender negatively impacts the valuation of women leaders.

Ms Gillard also serves as an Honorary Professor at the University of Adelaide, and is Patron of the John Curtin Prime Ministerial Library in Perth, Western Australia. In recognition of her public service, Ms Gillard was awarded a Companion in the Order of Australia in January 2017.

Ms Gillard’s memoirs, My Story, were published by Random House in September 2014. The second edition of her book was published in July 2015.

The Hon Julia Gillard AC appears by arrangement with Michael Cassel Group, represented by Saxton Speakers Bureau

The World of Work: Challenge, Threat, Opportunity - and Leadership

In this session Julia will be aiming to tease out the big trends which will shape the future of work. Inevitably, day to day, our gaze tends to go to the immediate, to looking at the waves and working out how to ride them. But getting to grips with the future requires us to look at the tectonic shifts underneath. Julia will also be sharing some insights about leadership. Hopefully, along the way, get to share some jokes and laughter too!

Gus Balbontin

Raised in the Argentinean Patagonia, Gus knew from the age of eight that he was going to travel the world even though he did not know how to make that dream a reality.

Gus earned a travel scholarship at 17 that lead him to the other side of the world in Byron Bay over the course of a year. When he returned home he carried on his mission to travel. With only a small backpack and a youthful lust for adventure Gus journeyed 40,000kms through South America without spending a cent. Meeting other travellers along the way he discussed amazing journeys and travel guidebook improvements he would share with anyone that would listen.

Eventually, he returned to Australia and stumbled upon an opportunity for a travel company that he was fated to apply for. His lack of experience was no deterrent and against the odds he secured a designer role at Lonely Planet. As far as Gus was concerned, he had landed his dream job, but it was just the beginning.

Fast forward to 2014; Gus completed an MBA, spent countless hours on planes, progressed through a number of different roles within Lonely Planet and eventually lead the company globally. The company went from books dominating the world of travel information to the internet and a mobile revolution few saw coming.

Gus is a big thinker who doesn’t let ‘life’s hurdles’ get in the way of big solutions. He has a knowledge and expertise in transformation and digital innovation that is genuinely impressive, and teaches his audience how to navigate the struggles and successes that even great brands in the world experience.

ADAPT — Leadership through Business Transformation

Colleagues like to say Gus Balbontin comes from the future — which can only help — but the Patagonia-born, former CTO and executive director of Lonely Planet offers words of wisdom, like — “Spend less time speculating about the future and more time doing something about it.” After guiding one of world’s most recognizable brands through significant business transformation, Balbontin shares what he continues to learn about thriving amid the relentless pace of disruption, including:

  • Transforming businesses, teams and individuals to successfully adapt in rapid changing markets
  • Counter-intuitive Leadership - obsesses with anthropology and neuro-biology Gus has found that today leaders must regularly go against their instincts to succeed
  • Simplifying the often vague concept of innovation by moving from unsolved-to solved problems
  • Building a culture of trust and accountability to go beyond limitations and meet the future head-on

Alexia Hilbertidou

Alexia is the founder and CEO of GirlBoss NZ - a 10,500 strong army of young women who are determined to achieve gender equality in their lifetimes.

Dismayed by the under representation of women in leadership roles Alexia founded GirlBoss when she was just 16. Encouraging young women to embrace STEM (Science, Technology, Engineering and Maths), leadership and entrepreneurship, GirlBoss is now New Zealand’s largest organisation for young women. It’s members are shaking off the statistics and preparing themselves to take their seats at the table - the boardroom table that is.

At 17, Alexia was the youngest person to lead a research project at the New Zealand Treasury - and at 18 - she was selected to seek new stars and planets on the NASA SOFIA mission. She was named the most influential young leader under the age of 25 at the Westpac Women of Influence awards and is the youngest ever recipient of the Queen’s Young Leader medal for services to the commonwealth.

Alexia proves that you are never too young (or too short) to be an agitator for change.

"Not yet 20" - Inside the minds of the next generation of young leaders

Activist, entrepreneur and Girlboss NZ founder, Alexia Hilbertidou, will present an inspiring, funny and surprising insight into the minds of Gen Z. What are they engaging with online and what do they care about? How will they be impacted by the future of work and how should we be preparing them for it? How can we support the next generation of young women (people) and how do we keep up with them?

John Nurthen

John Nurthen manages the team that delivers SIA’s international research content. He has over 25 years’ experience in the staffing industry, having previously worked in senior managerial roles for three of the world’s largest staffing companies: Select Appointments, Vedior and Randstad.

He played an active role in major equity offerings and mergers. Nurthen was a founder of the International Review of Employment, published in four languages, and DOVA, one of the largest global databases of online vacancies. He played a leading role in the development of common data standards with the creation of HR-XML SIDES.

He has held responsibility for internal and external communications, e-Business, technology matters, marketing, research, procurement and corporate social responsibility. Nurthen’s experience makes him an authority on global recruitment and contingent workforce issues.

The New Wave – How Staffing Firms are Adapting and Collaborating to Stay Competitive

Advances in technology and the growth of alternative forms of work have opened up exciting new opportunities for staffing firms to both complement and enhance their core business models. Using SIA’s global research, John Nurthen will look at how the staffing industry is evolving around the world and focusing on innovative investments that are beginning to fundamentally reshape and redefine our market.

Tom Scantlebury

Tom Scantlebury is a collector of experiences, but aren’t we all? The answer is yes, however Tom has created a business, Sky Blue CX Services, where the value of experiences is made clear so that they can be optimised to the benefit of profit and purpose.

With a career that pivoted from 5-star hotels to XM (experience management), Tom has spent his entire career either serving customers or building programs for others to best serve their customers. He is a passionate believer that a differentiated, emotionally engaging customer experience - regardless of the industry - delivers profitable and meaningful business outcomes. Exploring what these experiences should be and then designing, driving and measuring them is his specialty.

When he is not helping businesses get more connected with their customers he is searching for the best surf or snow conditions, wherever they are, and often dragging his family along with him (collecting experiences along the way)!

Customer Experience - it's not all about your customers, it's about people

As consumers became empowered through the digital revolution leading businesses started to pay attention to the experiences they create. As best practices and research develops the focus has shifted to employee experience as the front line in the battle to true customer centricity and market leadership. Learn how leading edge businesses are differentiating themselves and what the future state of experience management looks like.


Bri Williams

Bri Williams is one of Australia's leading experts in behavioural influence - how to apply behavioural economics to decision-making to maximise every interaction. A CPA with a degree in Applied Psychology, Bri founded People Patterns in 2011, a specialist consultancy that helps businesses maximise their chances of influencing staff, clients and stakeholders. Prior to this she worked in finance, HR and product management for some of Australia's leading brands. (The hardest year of her life was working in corporate recruitment!)

A regular contributor to Smartcompany and MarketingMag, Bri has written five books including "Behavioural Economics for Business" and "The How of Habits: and appears regularly as a presenter, panellist and media commentator.

Future Proofing the Recruitment Profession: The hard edge of soft skills

The machines are coming and they're coming for your job. Why engage a recruitment firm when an algorithm can match a candidate and employer, faster and cheaper? Behavioural Strategist and founder of People Patterns, Bri Williams, will reveal how recruiters can use behavioural science to future proof their roles, giving them a marketable, useful, and valuable hard edge to "soft skills".

Amy Bingham

With more than twenty years’ staffing industry leadership expertise, Amy Bingham works with owners and executives to increase the value of their firms. It is Amy’s broad exposure to the best practices of high-growth staffing firms that equip her to help others succeed by providing advisory services, operational consulting, and leadership coaching.

Identifying a need to prepare the next generation of staffing leaders as Baby Boomer owners and executives develop their succession plans, Amy founded the Millennial Mentors Program for Staffing in 2018. The Millennial Mentors Group is a consortium of self-employed Baby Boomer coaches with deep leadership expertise in Talent Acquisition and Executive Development. Working one-on-one with high-potential managers, the Millennial Mentors transfer leadership knowledge and set the next generation up to assume bigger jobs.

Committed to supporting staffing as a career, Amy is a highly-rated speaker at national and state conferences and has written educational articles and blogs for multiple industry publications.

In her spare time, Amy provides leadership coaching to the students of Rollins College Crummer Graduate School of Business and volunteers for Ronald McDonald House Charities of Orlando, Florida.

The Best of the US - The Best Kept Secrets of the Highest Growing Staffing Firms

There are over 19,000 staffing firms in the US. High growth firms have figured out how to do it better and capture more market share year after year. What exactly do they do and how exactly do they do it? Attend this session and you will leave with their best kept secrets.

Denis Pennel

Managing Director of the World Employment Confederation since 2005, Denis Pennel is a well-respected analyst of labour market at European and global level. Work futurist and author of several books (including “The Ego Revolution at Work”), he is regularly invited to act as speaker and lecturer for forums, hearings or conferences. He has been ranked as one of the Top 100 most influential HR professionals at global level.

As a former Corporate Communications Director of Manpower France (1998-2005), Denis Pennel brings to the World Employment Confederation broad knowledge and experience in the employment sector. Born in 1966, he graduated from the French Institute of Political Studies (“Sciences Po Paris”) and subsequently started his career in Paris in 1989 within the Communication Group BDDP/TBWA as PR manager. In 1991, he moved to London to work as a consultant for Financial Dynamics, one of the largest communications consultancies in the UK. In 1993, he came back to Paris to join the accounting and consulting firm Deloitte, as Head of Information and was recruited five years later by Manpower.

'Leadership & Innovation in Staffing - Global Insights from Global Leaders' (USA, EUROPE, AFRICA, AUSTRALIA)

Join Denis Pennel, MD of the World Employment Confederation, and a panel of global industry leaders, hosted by Sinead Hourigan (RCSA President), to explore global trends and innovations in the staffing industry.

Leaders from across the globe will provide insights on how the members of WEC are steering a labour market in transformation, on social and service innovation in the context of the global staffing sector and the work being done to promote our industry as leaders in the world of work. The panel will share their experiences of how staffing firms are adopting innovative business models to ensure relevance and enhanced impact with both clients and candidates.

Join this session to get a truly global view and to inspire new business thinking.


Andrew Klein

Andrew is one of Australia’s leading Professional Conference MCs and a Pitching Skills / Presentation Skills speaker and trainer.

A former music magazine CD review writer and a former corporate lawyer, Andrew left the law in the late 90’s before starting up his own business in the conference and training industry.

As an MC, Andrew brings his casual yet corporate style to proceedings and is well-known on the conference circuit for his revealing speaker introductions, his improvisational skills and ability to adapt to different audiences.

Andrew also runs educational and entertaining workshops and keynotes on Presentation Skills and Pitching Skills. He has appeared on Kochie’s Business Builders, Switzer on Sky Business and in an old episode of Today Tonight in a feature on “Sydney’s Worst Neighbours” (Andrew swears it was all a big misunderstanding).

Apart from RCSA (with whom he has been working since the days in which he had hair), his clients include BT, ANZ, QBE, Westpac, Elders, KPMG, Dymocks, Aon, McDonalds, NSW Health, Sigma Healthcare, MLC, Hesta, Auto One….…………..and his mother-in-law Vera’s bridge club.

When not speaking or conferencing, Andrew spends his time coaching basketball, watching ‘Survivor’, eating hot chips, applying sunscreen, walking his dog Pebbles and trying to convince his wife and 3 kids that he has a real job.

Dr Lousie Mahler

Rarely does one find a powerhouse of academic insight, observational excellence and dynamic delivery to shed new light on a topic that’s critical to us all. Louise’s inimitable style and deep insight in her field are shared in keynotes and coaching internationally, where high-stake leadership beckons.

A foremost expert in body language, voice and emotion, Louise has a PhD in Business, and degrees and masters in Organisational Psychology as well as Music.

Her skills as a Master Practitioner in Neuro-Linguistic Programming pull together her academic study and years of professional performance on the European opera stage to put her in a league of her own. In the process of completing her award-winning PhD, Louise observed a ‘missing ingredient’ in corporate leadership around the unsung wisdom of the mind-bodyvoice connection she calls Vocal Intelligence.

These blended skills bring powerful observation that elicits discernible, positive change and together with an understanding of the psychology behind high-stake engagements and the structures for handling emotion, combine to build the Mahler Method. The Mahler Method teaches you the vital techniques to ‘be heard’ in hostile environments.

The Currency of Trust

Authenticity and trust are now inescapable. People demand them from financial institutions. From leaders. From everyday brands. They are fundamental to success.

Technology is helping, but also hindering. There is no replacement for interpersonal excellence.

In this presentation, Dr Mahler presents practical skills for building credence and restoring the building blocks of trust.


Dr Richard Harris

Dr Richard ”Harry” Harris SC OAM is an Adelaide based anaesthetist who works in pre-hospital and retrieval medicine with the SA Ambulance Service.

He has been diving for forty years. Having explored water filled caves for the last 20 years, he was requested to assist with the rescue of 12 boys and their coach from the flooded Tham Luang cave in northern Thailand in July 2018. Along with his dive partner Craig Challen, he was closely involved with the extraction of the boys from over 2.5km underground using an unconventional and unprecedented technique involving general anaesthesia.

Harry’s talk about the rescue illuminates the desperate nature of the operation, the importance of close teamwork and the courage shown around the difficult decisions that were made by the team. It is guaranteed the audience will be on the edge of their seats.

Decision Making in the Dark - the 2018 Thai Cave Rescue

Dr Richard ”Harry” Harris SC OAM is an Adelaide based anaesthetist who works in pre-hospital and retrieval medicine with the SA Ambulance Service. He has been diving for forty years. Having explored water filled caves for the last 20 years, he was requested to assist with the rescue of 12 boys and their coach from the flooded Tham Luang cave in northern Thailand in July 2018. Along with his dive partner Craig Challen, he was closely involved with the extraction of the boys from over 2.5km underground using an unconventional and unprecedented technique involving general anaesthesia.
Harry’s talk about the rescue illuminates the desperate nature of the operation, the importance of close teamwork and the courage shown around the difficult decisions that were made by the team. It is guaranteed the audience will be on the edge of their seats.


Erin Devlin

Erin Devlin MRCSA GAICD, is the Managing Director of people2people Recruitment Victoria, CEO of Infront Sports Consulting and RCSA’s Professional Recruiter of the Year 2017.

A former professional ballerina with the Australian Ballet, Erin uses a high performance mindset in leading the Victorian team at people2people to great success. Through Infront Sports, she has also worked with over 500 professional athletes and coaches on career transition and development. She holds a Graduate Certificate of Business (Deans Honours List), is a Graduate of the Australian Institute of Company Directors (GAICD) and is Vice President of the RCSA VIC/TAS Council.

She is an engaging speaker, a mentor to emerging leaders in the recruitment industry, and will share her insights and methodology on using a peak performance mindset in leading in recruitment in the new world of work.

Peak Performance

Do you wish you could achieve peak performance during key meetings, conversations and moments in business? Want to know the secret to success from the experiences of over 500 professional athletes? Join Erin Devlin MRCSA GAICD, Professional Recruiter of the Year 2017 and Managing Director, people2people Recruitment Victoria, for this invaluable REC Talks session. Learn how a peak performance mindset can transform your career and business through promotion, financial success and achievement in the new world of work.


James Witcombe

James is a forward thinking agency recruiter and Director at SMAART Recruitment, joining SMAART as its first employee in 2005.

An RCSA Council member, James is passionate about corporate social responsibility and how it can be used as a tool to also improve the image of recruiters.

Matt Sampson

Only a couple of years into his career, Matthew Sampson had already identified some of the challenges associated with the recruitment industry, so at just 22, took the advice (maybe too literally!) of his then manager to start his own company.

Aspect Personnel was launched in 2008 and born out of the determination the ‘challenge the norms’, create an agency that was focused on real partnerships (values over profit), community and developing recruitment as a true career path. Since then, Matt has built and continues to inspire a culture and a team who believe that recruitment is as much about the journey as it is the destination, whether it’s helping a client build their business, partnering with a candidate throughout their career or getting behind our colleagues to help them reach their full potential.

Incredibly passionate about Corporate Social Responsibility, which is also an integral part of Aspect and the employee value proposition, you’ll often find Matt washing dishes at the local soup kitchen or devising a strategy for the next Meet a Recruiter event which he co-founded in 2018. And in his spare time, Matt helps to shape the future of the recruitment industry as an elected member of the RCSA Board, works with organisations as a strategic advisor, and occasionally gets on stage as a reluctant public speaker.

Leadership & Giving Back – how grass roots activity can deliver positive change and improve recruiters image

Type “Recruiters are” into Google and see what comes up…. our image isn’t great. Regardless of all the good work we do, a lot of the business community feels different. #MeetARecruiter is an initiative developed in Australia by James Witcombe and Matthew Sampson to “give back” to jobseekers and elevate the perception of recruiters at the same time. With over 600 people registering for the most recent event, giving back is a great (and easy) way for recruiters to “do good” and let the market know. Learn how you can easily apply something similar in your own community or country.


Kim Seeling Smith

The new world of work is characterised by the disruptions caused by technology, globalisation and and an increasingly empowered workforce. The future of this new world is human and the currency in this new world - is experience.

In this session Kim Seeling Smith, CEO of Ignite Global, will unpack their latest research into Employee Experience to help business owners, people managers and consultants who work a desk use EX as a competitive advantage with their own teams as well as their clients.


How to use Employee Experience as a Competitive Advantage

Kim Seeling Smith is the CEO of Ignite Global, Australia's leading Future of Work specialists. Prior to founding Ignite Global in 2009, Kim spent 15 years as a recruitment consultant and manager in the US, New Zealand and finally Australia.

In 2018 Kim and her team did extensive research to publish the 2018 Employee Experience Report.
Kim has judged 4 international HR awards and is the author of Mind Reading for Managers: 5 FOCUSed Conversations for Greater Employee Engagement and Productivity and co-author of 101 Great Ways to Enhance Your Career (with mega author and personal development guru Brian Tracy).

Kim has attended two invitation-only events (Necker Island and Ulusaba Game Reserve in South Africa) with Sir Richard Branson and his Virgin Unite group and Ignite Global's innovative work has been recognised by Virgin's 100% Human at Work Initiative.

Mark Nielsen

Mark Nielsen is Chief Executive Officer of Talent Asia Pacific, and a pioneering leader with over 30 years’ experience.

Over the course of his career, Mark has held C-level roles across start-ups, turnarounds and multinational corporations. This experience spans organisations in Australia, South Africa, China, the United Kingdom, and the USA, and across the recruitment, technology, resources, retail and medical device sectors. Throughout his career he has held executive and non-executive director positions on listed and unlisted company boards.
Mark’s current role is managing Talent’s $500m+ APAC business, driving both Talent’s global expansion and its cultural and digital transformations. He is also the co-founder and board member of Talent's foundation Talent RISE, which addresses youth unemployment through the mentoring and placement of young people into technology-related roles.

Mark is highly regarded for his ability to lead and build high performance organisations with compassion at their core. He is outcome-focused, a long term thinker and therefore passionate about building strong organisational cultures.

Mark is often referred to as a “new age” or “next generation” leader who truly understands the multiple benefits of a fully engaged and committed team. He is particularly proud of having built an open, respectful and unique culture at Talent. Mark aims to ensure that each member of the team champions Talent’s core tenets of progressive and innovative thinking, passion for technological advancement and digital transformation, and customer-centred service.

In 2018, Mark was named Australian CEO of the Year (CEO Magazine), Professional Services Executive of the Year (CEO Magazine) and Recruitment Leader of the Year – Australia (SEEK SARA Awards).

Mark holds a Bachelor of Commerce and a Post Graduate Diploma in Accounting from the University of Cape Town, is a graduate of The Wharton School’s Executive Development Program, and is a member of Chartered Accountants Australia and New Zealand.

How Empowerment Builds Engagement

Mark will discuss the following key areas:
  • The change in nature of the value asset values of companies, ie move to people and brand, tangible to intangible
  • Empowering the team to build the values and live by them
  • Changing the nature of learning and development to facilitate empowerment
  • Taking away the fear of failure. How to make this real
  • Embracing people to bring their whole themselves to work
  • Why strong engagement is important and proof this adds to the bottom line


Michael Crossland

Michael Crossland is an extraordinary young man who has defied the odds of a life threatening cancer to build a life of exceptional achievements. An accomplished businessman and an elite sportsman, his life is a remarkable success.

Michael is at the forefront of today’s new generation of inspirational speakers and after releasing his first ‘tell all’ autobiography in January, he is now a number 1 bestselling author across 6 different countries.

Despite spending nearly a quarter of his life in hospital, he has forged a highly successful career in the corporate world, represented Australia in his chosen sport and featured regularly across all forms of media. He also runs a school and orphanage in Haiti and has been presented with the Australia Day Ambassador role for 7 consecutive years.
Michael captures audiences no matter what size and inspires each individual to achieve ongoing positive change in their life. He has an absolute passion and belief in people’s ability to change direction, achieve success and become who they truly want to be.

The Power of Perspective - A Story that will Move, Motivate & Inspire

A powerful, interactive and extremely moving presentation where you will be inspired by the gift of giving and begin to understand the real meaning of success.

Michael Crossland is one of Australia’s most sought after inspirational speakers. He has a highly entertaining and thought provoking insight into overcoming extreme adversities to live a life of exceptional achievements.

You will be taken on a journey that will have you reflecting on your past, examining your present and remoulding your future.
Assured to put a tear in your eye and a smile in your heart.


Peter Williams

Pete is a recognised thought leader and practitioner in Innovation with a particular focus on digital innovation as well as how societal and technology changes will impact the future of industries.

Although his professional training was as a Chartered Accountant Pete started working with internet technologies in 1993 while working in the UK and on his return to Australia in 1996 founded an eBusiness Consulting group within Deloitte Australia. Since that time Pete was the CEO of the Eclipse Group, a Deloitte subsidiary that was one of Australia’s largest web and mobile development firms, and then founded Deloitte Digital, which now operates in over 30 countries, employs more than 10,000 people and has been recently called out as the 3rd largest Digital Agency network in the world by AdAge in New York.

Pete is Chief Edge Officer for Deloitte Centre for the Edge AU. The Centre focuses on major changes in the business environment driven by digital innovation and globalisation. It identifies and explores emerging opportunities related to big shifts not yet on the senior management agenda but ought to be. While it is focused on long-term trends and opportunities, it is equally focused on implications for near-term action, the day-to-day environment of executives and their teams.

The Future of Work – Opportunities for Labour Market Enablers

This presentation will examine the following:
  • The History of the Future of Work
  • Busting the Myths of the Future of Work
  • The role of labour market enablers in the new world of work
  • Where does technology fit and what pathways can labour market enablers take to realise the opportunity
  • Leading in the new world of work


Stuart Freeman

Stuart has worked in the recruitment industry since 1993 and throughout that time has focused primarily in Financial Services recruitment including the Financial Markets and Insurance Markets.

In 1996 Stuart launched Freeman Adams, a Financial Markets specialist recruitment firm. The company quickly developed into one of Australia's premier Financial Markets recruitment businesses and was acquired by Candle (Clarius Group) in 1999.

In 2002 Stuart launched SMF Recruitment, an Insurance and Banking recruitment firm. The business also exceeded growth and profitability expectations quickly and was acquired by the Rubicor Group in 2006.

In 2011 Stuart launched Kennedy Reid. What sets Kennedy Reid apart is its strong focus on candidate advocacy. We pride ourselves on being "The Candidate's Agent" and this approach sees us representing the very best candidates in our chosen markets to a select client base.

Stuart is currently looking after a Contract & Interim Executive practice across the insurance industry, where he represents the very best executives from within the insurance industry nationally to our select client base.

The Good, the Bad and the Ugly: My experiences in founding, building and selling three recruitment businesses

This presentation could cover my experience in building recruitment businesses in the 1990s, early 2000s and now 2019. This could include where the industry has been at a grass-roots level compared to where it is now. Additionally, I could focus on the difference between building and selling two lifestyle businesses versus building a larger more mature recruitment business. This will include the different requirements of me as a leader and my own development in growing a larger, more mature business compared to a lifestyle business. Focus across all of these experiences could be on client engagement and how it has changed, candidate engagement and how it has changed, the effective use of technology and the critical role recruitment consultants continue to play in their clients businesses.

Kendra Banks

Kendra leads SEEK’s employment and learning businesses across the Australia and New Zealand market, encompassing SEEK, SEEK Learning and Career Services, SEEK Business and SEEK Volunteer. Kendra joined SEEK in 2015 as Marketing Director, and was most recently SEEK’s Chief Commercial Officer.

Prior to SEEK, Kendra has held a series of senior marketing roles within the retail sector, including at Coles where she was General Manager, Customer Insight & Coles Brand. Before this, Kendra was based in London where she spent seven years at Tesco, with her final role as Price and Promotions Director. Kendra commenced her career in strategy as a consultant with McKinsey.

Kendra holds a Masters in European Politics at the College of Europe, where she was a Fulbright scholarship recipient. Prior to this, Kendra completed a Bachelor of Economics and Mathematics at Yale University.

Find your unicorns – how to find, attract and convert in demand talent

With the competition for in demand talent intensifying it’s important that you and your team understand the behaviours of these candidates.

Kendra Banks, Managing Director, SEEK will provide insight into finding, attracting and converting in demand talent to gain a competitive advantage for you and your clients.


Phil Cook

Phil Cook is Bullhorn's APAC Regional Sales Manager.

He joined Bullhorn back in 2013 in the Sydney office as an Account Manager before moving to London to manage the mid market accounts.

Phil returned to Sydney at the beginning of 2019 to lead the APAC sales teams who focus on mid-market and super boutique firms.

Adapt and Succeed - Scaling your business with technology

Digital transformation begins with a human strategy. The old keys to success for recruitment industry leaders no longer guarantee success into the future. With rapidly-evolving technology driving disruption around work and traditional models yielding to new business paradigms, now is a time of great opportunity! Hear from Bullhorns Regional Sales Manager - Phil Cook on the role AI and Automation will play moving forward in supporting the Recruitment Process.


Jay Munro

Having worked within the recruitment industry for over 15 years, Jay Munro is now Indeed's Employer Insights Strategist for Australia and New Zealand.

During his career he has had the opportunity to garner insights from working in a variety of roles, including recruiting, consulting, and product development of new sourcing technologies.

Callam Pickering

APAC Economist, Indeed
Callam Pickering is an economist at the Indeed Hiring Lab with a focus on Australia. Previously he was an economist at the Reserve Bank of Australia focusing on household spending and house prices.

He also worked as the economic editor at online publications the Business Spectator and Eureka Report, where he covered economic issues relating to Australia. Callam earned a Bachelor of Economics and Accounting from Monash University.

How to Survive and Thrive in Today's Labour Market

Companies everywhere have experienced the effects of the tightening labour market as competition for talent has intensified in recent years. The organisations that thrive in this environment are those that have the insights and initiative to tap into hidden pockets of talent.
To ensure your company is among those experiencing growth in today's tight talent market, join Jay Munro and Callam Pickering in this data-driven and actionable session. After Callam sheds light on current Australian labour market trends, Jay will translate those findings into sustainable strategies you can adopt to hire—and hold onto—top talent.
Walk away with five key data-driven strategies for increasing your talent pool in a particularly tight labour market, including practical tactics for optimising job titles and descriptions based on job seeker interests and behaviours


Michael Walmsley

Michael Walmsley is an accomplished, highly respected people first commercial leader working with businesses at the forefront of innovation and market growth in digital and emerging technologies. Michael has played pivotal leadership roles that have resulted in local and global expansions. His current role leads the commercialisation of Gooroo’s unique human thinking science and technology and its applications in people transformations with increasing change.

Prior to Gooroo, Michael led commercialisation of unique emerging technologies and data businesses, including Dialog information services with its Thomson Reuters acquisition, Australian marketing and data technologies business, Hitwise, running its Asia Pacific business. This helped see Hitwises' successful $260m sale to Experian, growth of Australia’s first Search Marketing agency and successful integration and creation of Experian’s Digital Marketing business. Michael then moved to Adslot, at the genesis of programmatic media and commercialising its unique combinatorial media auction trading platforms and then start up Lexer at the forefront of emerging CDP technologies.

How to balance different employee mindsets to build trust in this era of rapid change

Work is changing more rapidly than ever, as evidenced by the forecast of 375 million workers changing roles and learning new skills in just 11 years. In a world of increased turbulence, there will be winners and losers as the balance of power continually shifts. As machines do more, how can we better understand our employees’ mindsets to unlock their potential and provide workstyles that will see us thrive? Know why some people revel in a vision and others resist change, and how to appeal to both.
In this session, get new and rapid insights into what mindset superpowers we all have and what the key drivers are for human growth. Understand ways to unlock potential and learn which key factors you need to balance for business alignment and success. In a real world example, we take a look at some of the insights from the RCSA’s PEARL mentoring program, to share collective mindset data from participants and how this helps build quicker and deeper collaboration and trust.
Bring your brain, strap in and take away a deeper understanding of how to appreciate and apply human thinking diversity in order to untap the power of engagement and collaboration to lead your organisation into this turbulent future.


Jan Owen

As CEO of the Foundation for Young Australians for the past 9 years, Jan has led the organisation’s strategic mission to equip young people to create, lead and thrive into the future.

Jan’s lifelong work and commitment to unleashing the talent of young people, driving social innovation and entrepreneurship, and transforming education has seen her recognised as one of Australia's ‘True Leaders’ in 2018 and the Inaugural Australian Financial Review and Westpac ‘Woman of Influence’ in 2012.

Jan has been awarded honorary Doctorates from the University of Sydney and Murdoch University in Perth and membership to the Order of Australia in 2000 for services to the Australian community.

Jan is the author of Every Childhood Lasts a Lifetime (1996) and The Future Chasers (2014).

Empowering our Youth through Flexible Work and the New Work Order

Transitions between training or study and work, are not as cut and dry as they used to be. The world of work is in a massive transition to an ever more global, technology driven, flexible economy in which whole progressions are being altered, and every single job across the economy will be transformed in the next decade. To prepare young Australians for this future we must rethink education and ensure that our schools become incubators of thinking and experimentation. We need to empower our young people to drive our economy and nation forward, navigate ongoing change and ensure they are equipped with the skills required in the age of the smart machine.


Matt Perfect

Matt Perfect is a “recovering procurement professional”, having spent over a decade working as both a management consultant and practitioner with corporates including BHP, National Australia Bank and Toll Group. For three years he also facilitated The Faculty’s highly regarded CPO Roundtable, conducting research and leadership development for the most senior procurement executives of over 30 of Australia’s largest corporate and government organisations.

These days Matt works as an independent consultant, coach and facilitator helping people in procurement and the suppliers who work with them to have more impactful relationships. He believes that when commercial relationships work well, not only are they more profitable for both sides, they can be better for society and the planet too!

Love Me Tender - How to win with procurement

With the rise of professional procurement in both the public and private sector over the past decade or so, responding to tenders has become a necessary part of doing business for the recruitment and staffing industry. The reality is that responding well, is an expensive and time-consuming process with no guarantee of a favourable outcome. Even “success” will often mean agreeing to terms and fees that leave you questioning whether the business is worth it. Particularly for smaller businesses, playing the procurement game is risky.
In this open and frank panel discussion you will be able to hear from and ask questions of experienced procurement leaders and successful recruiters as they share their different perspectives on what it takes to “win” the great game of procurement. You’ll gain better insights into what drives procurement behaviour, how to navigate their processes and most importantly how to know when to walk away.


Geraldine King

Geraldine joined the Federation in 2009 and is responsible for the running of the NRF office and all divisions of the Federation, including all PR & Marketing and internal communications. Since her arrival to the NRF she has been focused on expanding the services of the NRF to member and has introduced the accredited Certificate in recruitment practice to the Irish recruitment industry the only certificate for recruiters in Ireland. Her belief and vision is that the recruitment industry should be viewed as a profession and have a full academic career path, she has been instrumental in the success of the government award of the first under graduate 3 year degree apprenticeship programme for recruiters in partnership with the National College of Ireland. She has also successfully led the NRF to obtain their own Skillnet which provides much needed reduced funded training for members.

In 2018 and 2019 she was recognised by the Staffing Industry Analysts (SIA) in the top 100 staffing leaders in Europe and the top 150 global women leaders.

Geraldine is a qualified trainer and coach and she has an MA in HRM.

Frank Farrelly

Frank Farrelly is COO and co-founder at Sigmar Recruitment where he is responsible for 14 specialist teams and over 100 recruiters. With 20 years’ experience in the industry, Frank is a leader focused on driving transformation and growth and was part of the team which completed Sigmar’s partnership with French staffing giant Groupe Adéquat in February 2018. Through this partnership the group is now one of the top 50 staffing firms in the world with group operations in France, Belgium, Canada and Ireland.

Frank is the current president of the National Recruitment Federation, having previously served as vice president, treasurer and committee member since 2011. As part of the role he represents the Irish recruitment industry with Government, at international conferences and Brexit think-tanks. Frank was instrumental in bringing the 2018 World Employment Conference to Dublin.

For the last 3 years, Frank has been recognised internationally as one of the Top 100 recruitment influencers in Europe by the SIA. He is also currently helping to drive the first Undergraduate Apprenticeship in Recruitment which was approved to join the National Framework of Qualifications in 2019.

Frank is a graduate of UCD and the Michael Smurfit Graduate Business School.

Building a Sustainable Talent Pipeline for the Recruitment Profession

The recruitment profession globally is worth almost €500 billion and growing. The lack of experienced recruitment consultants has been identified as the major challenge in growing the industry. Because Recruitment does not tend to be visible on countries Framework of Education, the sector does not automatically attract top talent. Historically most recruiters have fallen into it by chance.
The future focus must be on developing strategic learning and development models to meet the needs of the recruitment sector allowing us to train and develop our own talent. This can only be done if a full and accredited career path is in place.
Geraldine and Frank will share the journey they have been on in Ireland to develop the “First in the World” BA Hons Degree in Recruitment Practice that will assist in attracting and retaining high potential individuals to the sector to build a sustainable pipeline of talent. 

Guy Davy

Guy Davy is based in Melbourne and joined LinkedIn in 2013. He currently spearheads LinkedIn’s Search & Staffing Talent Solutions business that focuses solely on supporting recruitment professionals across Australia & New Zealand. Guy’s prior recruitment experiences spans over seventeen years in the UK & Australia. He has worked for organisations of all sizes, from global companies to start-up SMBs. In addition to his role as a sales leader, he is the Executive Sponsor for Women @ LinkedIn and the Parents @ LinkedIn employee resource groups.

Guy firmly believes that LinkedIn’s role is to empower the worlds recruitment professionals to create economic opportunity for every member of the global workforce. Having watched the Recruitment industry transform over the last five years he is passionate about supporting recruitment leaders add insight to their natural recruitment instincts.

The future of skills in a new world of work

While businesses have always run on data, leadership in the future will be based on making key decisions based on insights. Whilst modern recruitment technology is still relatively new and changing, the talent related questions and problems it looks to solve remain the same. Moreover, how can you access data to support your client and enable their success?

Mike Beeley

Starting his Recruitment Marketing career in the UK and moving to Australia in 1989, Mike has helped drive the evolution of the industry into a strategic talent pipelining partner to organisations. For over 30 years he has run HR Communications agencies which provide EVP, employer brand and sourcing solutions to all sectors of the Australian economy, including the recruitment agencies that form the backbone of the industry.

Australia’s Got Talent, so how do we reach it?

Mike will be talking about the unique challenges facing Australian recruiters, especially in finding and engaging the passive talent audiences that make up some 90% of available talent. He will explore moving beyond job boards and into profiling talent and reaching them through digital and other media channels.


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 RCSA Member Rates 

$2,399.00 + GST


$2,799.00 + GST

Non Recruitment Agency Pricing
$3,800 + GST


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Terms & Conditions

Please note:

  • Accommodation bookings are available via the Conference registration link.
  • If you would like to extend your stay outside the conference dates, please contact RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au to check availability
  • Only bookings through the conference link will obtain these rates
  • Rates are correct at time of printing and subject to availability at time of booking
  • Rates given are per room per night and include GST
  • Rates above are based on a maximum of 2 people per room
  • Pre-payment is required at the time of booking and no refunds are available after 30 September 2019
  • Incidentals must be settled directly with the hotel on your departure
  • All major credit cards are accepted. When settling your account at the hotel/resort with a credit card, please note that a credit card transaction fee may be charged
  • Late arrivals: if you plan to arrive after 1800 hours, please advise the RCSA 2019 Conference Secretariat to ensure the room is held for you
  • Check in time is 15:00 and check out time is 12:00

Cancellation Fees:

  • All alterations and cancellations to accommodation bookings can be made via the Conference registration link, otherwise please contact the RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au.
  • After 30 September 2019 no changes to accommodation bookings are permitted.
  • Cancellation after 30 September (including no shows): Guests will be required to pay 100% of the total accommodation charges.
  • Early departure: Refunds will not be applicable for guests wanting to depart early – total night’s stay will be billed as per the rooming list.

Conference Cancellation Policy Cancellations must be made in writing to the RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au.

  • By 31 July 2019 - full registration fees will be refunded
  • Between 13 July 2019 to 20 September 2019 – 50% cancellation fee will apply to registration fees paid
  • After 20 September 2019 - no refund on monies paid

However, you may transfer your registration to another person, at no additional cost, if you are unable to attend.
Please note that any accommodation cancellations within 30 days of arrival will incur a 100% cancellation fee of total accommodation charges.

Conference Enquiries:
For all conference enquiries please contact the RCSA Conference Secretariat:
02 9431 8600

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