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Conference Program

Wednesday, 30th October 2019
8.30am - 6.30pm
Registration Open - Sheraton Grand Mirage Resort, Gold Coast
3.00pm - 4.30pm
RCSA Masterclass: Amy Bingham (USA) 'Propel Profits by Avoiding these Three Big Mistakes'
5.00pm - 6.00pm
Charles Cameron, RCSA CEO to host 'Hour of Power – A Global Staffing Issues Forum'
6.30pm - 8.30pm
"Welcome Reception Poolside, Sheraton Grand Mirage Resort, Gold Coast
RCSA CEO Charles Cameron, and Principal Partner Prime Super welcome you to the Gold Coast"
Thursday, 31st October 2019
8.00am - 5.30pm
Registration Open - Sheraton Grand Mirage Resort, Gold Coast
8.30am - 9.15am
"Opening Ceremony" with MC Andrew Klein
Welcome Speeches - RCSA Board President Sinead Hourigan FRCSA, WEC President Annemarie Muntz, WEC Vice President Hans Leentjes and RCSA CEO Charles Cameron"
9.15am - 10.00am
Gus Balbontin (AUST) 'ADAPT - Leadership through Business Transformation'
10.00am - 10.30am
Morning Tea
10.30am - 11.20am
Denis Pennel, Managing Director, WEC to host 'A World of Inspiration - Shining Lights on Leadership'
11.20am - 12.10pm
Dr Richard Harris (AUST), 2019 Australian of the Year 'Decision Making in the Dark - the 2018 Thai Cave Rescue'
Sponsored by Prime Super
12.10pm - 12.55pm
12.55pm - 1.45pm
Alexia Hilbertidou (NZ)
'Generation Z "Not yet 20" - Inside the minds of the next generation of young leaders'
To Be Confirmed
To Be Confirmed
1.45pm - 2.35pm
Tom Scantlebury (AUST)
'Customer Experience - its not all about your customers, it's about people'
Jan Owen (AUST)
FYA "Empowering our Youth through Flexible Work and the New Work Order"
Kendra Banks (AUST), SEEK
Driving Diversity through AI
2.35pm - 3.25pm
To Be Confirmed
Mark Nielsen (AUST)
Australian CEO of the Year (2019) 'How Empowerment Builds Engagement'
Phil Cook, Bullhorn (AUST)
'Adapt and Succeed - Scaling your business with technology'
3.25pm - 3.55pm
Afternoon tea
3.55pm - 4.45pm
Julia Gillard (Aust) 'The World of Work: Challenge, Threat, Opportunity - and Leadership'
4.45pm - 5.00pm
MC Andrew Klein - Concluding Words and Close of Day One
6.30pm - 7.00pm
Bus Transfers - Sheraton Grand Mirage Resort, Gold Coast to Miami Marketta
7.00pm - 11.00pm
Day of the Dead Festival - Miami Marketta
Friday, 1st November 2019
8.00am - 4.00pm
Registration Open - Sheraton Mirage Grand Resort, Gold Coast
8.30am - 8.45am
MC Andrew Klein - Opening Remarks
8.45am - 9.30am
Peter Williams (AUST) The Future of Work – Opportunities for Labour Market Enablers
9.30am - 10.20am
Amy Bingham (USA) 'The Best of the US - The Best Kept Secrets of the Highest Growing Staffing Firms'
10.20am - 10.50am
Morning Tea
10.50am - 11.40am
John Nurthen (UK)
'The New Wave – How Staffing Firms are Adapting and Collaborating to Stay Competitive'
Bri Williams (Aust)
'Future Proofing the Recruitment Profession: The hard edge of soft skills'
To Be Confirmed
11.40am - 12.35pm
POWER Plays (2 x 20min presentations) Stuart Freeman FRCSA (Aust) 'The Good, the Bad and the Ugly: My experiences in founding, building and selling three recruitment businesses' / Mike Beeley (AUST) 'New Media, New Sourcing'
POWER Plays (2 x 20min presentations) #MeetARecruiter with James Witcombe and Matt Sampson MRCSA (Aust) 'Leadership & Giving Back – how grass roots activity can deliver positive change and improve recruiters image' / Erin Devlin MRCSA (Aust) 'Peak Performance'
POWER Plays (2 x 20min presentations) Kim Seeling Smith (Aust) 'How to use Employee Experience as a Competitive Advantage' / Michael Walmsley, GOOROO (AUST), 'How to balance different employee mindsets to build trust in this era of rapid change'
12.35pm - 1.20pm
1.20pm - 2.25pm
Dr Louise Mahler (Aust) 'The Currency of Trust'
Sponsored by Prime Super
2.25pm - 3.45pm
Michael Crossland (AUST) 'The Power of Perspective - A Story that will Move, Motivate & Inspire'
3.45pm - 4.00pm
MC Andrew Klein (AUST) 'Concluding Words and Close of Day Two'
5.00pm - 5.30pm
Bus Transfers - Sheraton Grand Mirage Resort, Gold Coast to The Star
5.30pm - 7.30pm
Top of the World Wrap Party - Sunset Cocktails - The Star

Event Partners

Principal Partner

Platinum Sponsors


Gold Sponsor


Silver Sponsors

Bronze Sponsors

Video Background

Conference Speakers

More speakers to be announced

Julia Gillard

The Hon Julia Gillard AC was sworn in as the 27th Prime Minister of Australia on 24 June 2010 and served in that office until June 2013.

As Prime Minister and in her previous role as Deputy Prime Minister, Ms Gillard was central to the successful management of Australia’s economy, the 12th biggest in the world, during the Global Financial Crisis and as Australia positioned to seize the benefits of Asia’s rise.

Ms Gillard developed Australia’s guiding policy paper, Australia in the Asian Century. She delivered nation-changing policies including reforming Australian education at every level from early childhood to university education, creating an emissions trading scheme, improving the provision and sustainability of health care, aged care and dental care, commencing the nation’s first ever national scheme to care for people with disabilities and restructuring the telecommunications sector as well as advancing a national broadband network.

In foreign policy, Ms Gillard strengthened Australia’s alliance with the United States, secured stronger architecture for the relationship with China, upgraded Australia’s ties with India, and deepened ties with Japan, Indonesia and South Korea. Ms Gillard has represented Australia at the G20, including winning Australia’s right to host the 2014 meeting, the East Asia Summit, APEC, NATO-ISAF and chaired CHOGM. Under Ms Gillard’s leadership, Australia was elected to serve on the United Nations Security Council.

Prime Minister Gillard in 2012 established the Royal Commission Into Institutional Responses To Child Sexual Abuse, which issued its landmark report on these crucial societal issues in November 2017.

She is the first woman to ever serve as Australia’s Prime Minister or Deputy Prime Minister. In October 2012, Ms Gillard received worldwide attention for her speech in Parliament on the treatment of women in professional and public life.

Ms Gillard is a non-resident Distinguished Senior Fellow with the Center for Universal Education at the Brookings Institution in Washington. In February 2014, Ms Gillard was appointed Chair of the Board of Directors of the Global Partnership for Education, the only multilateral organization dedicated to expanding access to quality education in developing countries.

She also serves as Patron of Camfed, the Campaign for Female Education, which tackles poverty and inequality by supporting girls to go to school and succeed, and empowering young women to step up as leaders of change.

In July 2017, Ms Gillard became Chair of the Board of Directors of Beyond Blue, which is committed to helping Australians understand and manage their mental health.

In April 2018, Ms Gillard was appointed Inaugural Chair of the Global Institute for Women’s Leadership at Kings College, London. Through research, practice and advocacy, the Institute will address women’s underrepresentation in leadership positions and the way gender negatively impacts the valuation of women leaders.

Ms Gillard also serves as an Honorary Professor at the University of Adelaide, and is Patron of the John Curtin Prime Ministerial Library in Perth, Western Australia. In recognition of her public service, Ms Gillard was awarded a Companion in the Order of Australia in January 2017.

Ms Gillard’s memoirs, My Story, were published by Random House in September 2014. The second edition of her book was published in July 2015.

The Hon Julia Gillard AC appears by arrangement with Michael Cassel Group, represented by Saxton Speakers Bureau

Gus Balbontin

Raised in the Argentinean Patagonia, Gus knew from the age of eight that he was going to travel the world even though he did not know how to make that dream a reality.

Gus earned a travel scholarship at 17 that lead him to the other side of the world in Byron Bay over the course of a year. When he returned home he carried on his mission to travel. With only a small backpack and a youthful lust for adventure Gus journeyed 40,000kms through South America without spending a cent. Meeting other travellers along the way he discussed amazing journeys and travel guidebook improvements he would share with anyone that would listen.

Eventually, he returned to Australia and stumbled upon an opportunity for a travel company that he was fated to apply for. His lack of experience was no deterrent and against the odds he secured a designer role at Lonely Planet. As far as Gus was concerned, he had landed his dream job, but it was just the beginning.

Fast forward to 2014; Gus completed an MBA, spent countless hours on planes, progressed through a number of different roles within Lonely Planet and eventually lead the company globally. The company went from books dominating the world of travel information to the internet and a mobile revolution few saw coming.

Gus is a big thinker who doesn’t let ‘life’s hurdles’ get in the way of big solutions. He has a knowledge and expertise in transformation and digital innovation that is genuinely impressive, and teaches his audience how to navigate the struggles and successes that even great brands in the world experience.

Alexia Hilbertidou

Alexia is the founder and CEO of GirlBoss NZ - a 10,500 strong army of young women who are determined to achieve gender equality in their lifetimes.

Dismayed by the under representation of women in leadership roles Alexia founded GirlBoss when she was just 16. Encouraging young women to embrace STEM (Science, Technology, Engineering and Maths), leadership and entrepreneurship, GirlBoss is now New Zealand’s largest organisation for young women. It’s members are shaking off the statistics and preparing themselves to take their seats at the table - the boardroom table that is.

At 17, Alexia was the youngest person to lead a research project at the New Zealand Treasury - and at 18 - she was selected to seek new stars and planets on the NASA SOFIA mission. She was named the most influential young leader under the age of 25 at the Westpac Women of Influence awards and is the youngest ever recipient of the Queen’s Young Leader medal for services to the commonwealth.

Alexia proves that you are never too young (or too short) to be an agitator for change.

John Nurthen

John Nurthen manages the team that delivers SIA’s international research content. He has over 25 years’ experience in the staffing industry, having previously worked in senior managerial roles for three of the world’s largest staffing companies: Select Appointments, Vedior and Randstad.

He played an active role in major equity offerings and mergers. Nurthen was a founder of the International Review of Employment, published in four languages, and DOVA, one of the largest global databases of online vacancies. He played a leading role in the development of common data standards with the creation of HR-XML SIDES.

He has held responsibility for internal and external communications, e-Business, technology matters, marketing, research, procurement and corporate social responsibility. Nurthen’s experience makes him an authority on global recruitment and contingent workforce issues.

Tom Scantlebury

Tom Scantlebury is a collector of experiences, but aren’t we all? The answer is yes, however Tom has created a business, Sky Blue CX Services, where the value of experiences is made clear so that they can be optimised to the benefit of profit and purpose.

With a career that pivoted from 5-star hotels to XM (experience management), Tom has spent his entire career either serving customers or building programs for others to best serve their customers. He is a passionate believer that a differentiated, emotionally engaging customer experience - regardless of the industry - delivers profitable and meaningful business outcomes. Exploring what these experiences should be and then designing, driving and measuring them is his specialty.

When he is not helping businesses get more connected with their customers he is searching for the best surf or snow conditions, wherever they are, and often dragging his family along with him (collecting experiences along the way)!

Bri Williams

Bri Williams is one of Australia's leading experts in behavioural influence - how to apply behavioural economics to decision-making to maximise every interaction. A CPA with a degree in Applied Psychology, Bri founded People Patterns in 2011, a specialist consultancy that helps businesses maximise their chances of influencing staff, clients and stakeholders. Prior to this she worked in finance, HR and product management for some of Australia's leading brands. (The hardest year of her life was working in corporate recruitment!)

A regular contributor to Smartcompany and MarketingMag, Bri has written five books including "Behavioural Economics for Business" and "The How of Habits: and appears regularly as a presenter, panellist and media commentator.

Amy Bingham

With more than twenty years’ staffing industry leadership expertise, Amy Bingham works with owners and executives to increase the value of their firms. It is Amy’s broad exposure to the best practices of high-growth staffing firms that equip her to help others succeed by providing advisory services, operational consulting, and leadership coaching.

Identifying a need to prepare the next generation of staffing leaders as Baby Boomer owners and executives develop their succession plans, Amy founded the Millennial Mentors Program for Staffing in 2018. The Millennial Mentors Group is a consortium of self-employed Baby Boomer coaches with deep leadership expertise in Talent Acquisition and Executive Development. Working one-on-one with high-potential managers, the Millennial Mentors transfer leadership knowledge and set the next generation up to assume bigger jobs.

Committed to supporting staffing as a career, Amy is a highly-rated speaker at national and state conferences and has written educational articles and blogs for multiple industry publications.

In her spare time, Amy provides leadership coaching to the students of Rollins College Crummer Graduate School of Business and volunteers for Ronald McDonald House Charities of Orlando, Florida..

Andrew Klein

Andrew is one of Australia’s leading Professional Conference MCs and a Pitching Skills / Presentation Skills speaker and trainer.

A former music magazine CD review writer and a former corporate lawyer, Andrew left the law in the late 90’s before starting up his own business in the conference and training industry.

As an MC, Andrew brings his casual yet corporate style to proceedings and is well-known on the conference circuit for his revealing speaker introductions, his improvisational skills and ability to adapt to different audiences.

Andrew also runs educational and entertaining workshops and keynotes on Presentation Skills and Pitching Skills. He has appeared on Kochie’s Business Builders, Switzer on Sky Business and in an old episode of Today Tonight in a feature on “Sydney’s Worst Neighbours” (Andrew swears it was all a big misunderstanding).

Apart from RCSA (with whom he has been working since the days in which he had hair), his clients include BT, ANZ, QBE, Westpac, Elders, KPMG, Dymocks, Aon, McDonalds, NSW Health, Sigma Healthcare, MLC, Hesta, Auto One….…………..and his mother-in-law Vera’s bridge club.

When not speaking or conferencing, Andrew spends his time coaching basketball, watching ‘Survivor’, eating hot chips, applying sunscreen, walking his dog Pebbles and trying to convince his wife and 3 kids that he has a real job.

Dr Lousie Mahler

Rarely does one find a powerhouse of academic insight, observational excellence and dynamic delivery to shed new light on a topic that’s critical to us all. Louise’s inimitable style and deep insight in her field are shared in keynotes and coaching internationally, where high-stake leadership beckons.

A foremost expert in body language, voice and emotion, Louise has a PhD in Business, and degrees and masters in Organisational Psychology as well as Music.

Her skills as a Master Practitioner in Neuro-Linguistic Programming pull together her academic study and years of professional performance on the European opera stage to put her in a league of her own. In the process of completing her award-winning PhD, Louise observed a ‘missing ingredient’ in corporate leadership around the unsung wisdom of the mind-bodyvoice connection she calls Vocal Intelligence.

These blended skills bring powerful observation that elicits discernible, positive change and together with an understanding of the psychology behind high-stake engagements and the structures for handling emotion, combine to build the Mahler Method. The Mahler Method teaches you the vital techniques to ‘be heard’ in hostile environments.

Dr Richard Harris

Dr Richard ”Harry” Harris SC OAM is an Adelaide based anaesthetist who works in pre-hospital and retrieval medicine with the SA Ambulance Service.

He has been diving for forty years. Having explored water filled caves for the last 20 years, he was requested to assist with the rescue of 12 boys and their coach from the flooded Tham Luang cave in northern Thailand in July 2018. Along with his dive partner Craig Challen, he was closely involved with the extraction of the boys from over 2.5km underground using an unconventional and unprecedented technique involving general anaesthesia.

Harry’s talk about the rescue illuminates the desperate nature of the operation, the importance of close teamwork and the courage shown around the difficult decisions that were made by the team. It is guaranteed the audience will be on the edge of their seats.


Erin Devlin

Erin Devlin MRCSA GAICD, is the Managing Director of people2people Recruitment Victoria, CEO of Infront Sports Consulting and RCSA’s Professional Recruiter of the Year 2017.

A former professional ballerina with the Australian Ballet, Erin uses a high performance mindset in leading the Victorian team at people2people to great success. Through Infront Sports, she has also worked with over 500 professional athletes and coaches on career transition and development. She holds a Graduate Certificate of Business (Deans Honours List), is a Graduate of the Australian Institute of Company Directors (GAICD) and is Vice President of the RCSA VIC/TAS Council.

She is an engaging speaker, a mentor to emerging leaders in the recruitment industry, and will share her insights and methodology on using a peak performance mindset in leading in recruitment in the new world of work.

James Whitcombe

James is a forward thinking agency recruiter and Director at SMAART Recruitment, joining SMAART as its first employee in 2005.

An RCSA Council member, James is passionate about corporate social responsibility and how it can be used as a tool to also improve the image of recruiters.

Kim Seeling Smith

Kim Seeling Smith is the CEO of Ignite Global, Australia's leading Future of Work specialists. Prior to founding Ignite Global in 2009, Kim spent 15 years as a recruitment consultant and manager in the US, New Zealand and finally Australia.

In 2018 Kim and her team did extensive research to publish the 2018 Employee Experience Report.
Kim has judged 4 international HR awards and is the author of Mind Reading for Managers: 5 FOCUSed Conversations for Greater Employee Engagement and Productivity and co-author of 101 Great Ways to Enhance Your Career (with mega author and personal development guru Brian Tracy).

Kim has attended two invitation-only events (Necker Island and Ulusaba Game Reserve in South Africa) with Sir Richard Branson and his Virgin Unite group and Ignite Global's innovative work has been recognised by Virgin's 100% Human at Work Initiative.

Mark Nielsen

Mark Nielsen is Chief Executive Officer of Talent Asia Pacific, and a pioneering leader with over 30 years’ experience.

Over the course of his career, Mark has held C-level roles across start-ups, turnarounds and multinational corporations. This experience spans organisations in Australia, South Africa, China, the United Kingdom, and the USA, and across the recruitment, technology, resources, retail and medical device sectors. Throughout his career he has held executive and non-executive director positions on listed and unlisted company boards.
Mark’s current role is managing Talent’s $500m+ APAC business, driving both Talent’s global expansion and its cultural and digital transformations. He is also the co-founder and board member of Talent's foundation Talent RISE, which addresses youth unemployment through the mentoring and placement of young people into technology-related roles.

Mark is highly regarded for his ability to lead and build high performance organisations with compassion at their core. He is outcome-focused, a long term thinker and therefore passionate about building strong organisational cultures.

Mark is often referred to as a “new age” or “next generation” leader who truly understands the multiple benefits of a fully engaged and committed team. He is particularly proud of having built an open, respectful and unique culture at Talent. Mark aims to ensure that each member of the team champions Talent’s core tenets of progressive and innovative thinking, passion for technological advancement and digital transformation, and customer-centred service.

In 2018, Mark was named Australian CEO of the Year (CEO Magazine), Professional Services Executive of the Year (CEO Magazine) and Recruitment Leader of the Year – Australia (SEEK SARA Awards).

Mark holds a Bachelor of Commerce and a Post Graduate Diploma in Accounting from the University of Cape Town, is a graduate of The Wharton School’s Executive Development Program, and is a member of Chartered Accountants Australia and New Zealand.

Matt Sampson

Only a couple of years into his career, Matthew Sampson had already identified some of the challenges associated with the recruitment industry, so at just 22, took the advice (maybe too literally!) of his then manager to start his own company.

Aspect Personnel was launched in 2008 and born out of the determination the ‘challenge the norms’, create an agency that was focused on real partnerships (values over profit), community and developing recruitment as a true career path. Since then, Matt has built and continues to inspire a culture and a team who believe that recruitment is as much about the journey as it is the destination, whether it’s helping a client build their business, partnering with a candidate throughout their career or getting behind our colleagues to help them reach their full potential.

Incredibly passionate about Corporate Social Responsibility, which is also an integral part of Aspect and the employee value proposition, you’ll often find Matt washing dishes at the local soup kitchen or devising a strategy for the next Meet a Recruiter event which he co-founded in 2018. And in his spare time, Matt helps to shape the future of the recruitment industry as an elected member of the RCSA Board, works with organisations as a strategic advisor, and occasionally gets on stage as a reluctant public speaker.

Michael Crossland

Michael Crossland is an extraordinary young man who has defied the odds of a life threatening cancer to build a life of exceptional achievements. An accomplished businessman and an elite sportsman, his life is a remarkable success.

Michael is at the forefront of today’s new generation of inspirational speakers and after releasing his first ‘tell all’ autobiography in January, he is now a number 1 bestselling author across 6 different countries.

Despite spending nearly a quarter of his life in hospital, he has forged a highly successful career in the corporate world, represented Australia in his chosen sport and featured regularly across all forms of media. He also runs a school and orphanage in Haiti and has been presented with the Australia Day Ambassador role for 7 consecutive years.
Michael captures audiences no matter what size and inspires each individual to achieve ongoing positive change in their life. He has an absolute passion and belief in people’s ability to change direction, achieve success and become who they truly want to be.

Peter Williams

Pete is a recognised thought leader and practitioner in Innovation with a particular focus on digital innovation as well as how societal and technology changes will impact the future of industries.

Although his professional training was as a Chartered Accountant Pete started working with internet technologies in 1993 while working in the UK and on his return to Australia in 1996 founded an eBusiness Consulting group within Deloitte Australia. Since that time Pete was the CEO of the Eclipse Group, a Deloitte subsidiary that was one of Australia’s largest web and mobile development firms, and then founded Deloitte Digital, which now operates in over 30 countries, employs more than 10,000 people and has been recently called out as the 3rd largest Digital Agency network in the world by AdAge in New York.

Pete is Chief Edge Officer for Deloitte Centre for the Edge AU. The Centre focuses on major changes in the business environment driven by digital innovation and globalisation. It identifies and explores emerging opportunities related to big shifts not yet on the senior management agenda but ought to be. While it is focused on long-term trends and opportunities, it is equally focused on implications for near-term action, the day-to-day environment of executives and their teams.

Stuart Freeman

Stuart has worked in the recruitment industry since 1993 and throughout that time has focused primarily in Financial Services recruitment including the Financial Markets and Insurance Markets.

In 1996 Stuart launched Freeman Adams, a Financial Markets specialist recruitment firm. The company quickly developed into one of Australia's premier Financial Markets recruitment businesses and was acquired by Candle (Clarius Group) in 1999.

In 2002 Stuart launched SMF Recruitment, an Insurance and Banking recruitment firm. The business also exceeded growth and profitability expectations quickly and was acquired by the Rubicor Group in 2006.

In 2011 Stuart launched Kennedy Reid. What sets Kennedy Reid apart is its strong focus on candidate advocacy. We pride ourselves on being "The Candidate's Agent" and this approach sees us representing the very best candidates in our chosen markets to a select client base.

Stuart is currently looking after a Contract & Interim Executive practice across the insurance industry, where he represents the very best executives from within the insurance industry nationally to our select client base.

Kendra Banks

Kendra leads SEEK’s employment and learning businesses across the Australia and New Zealand market, encompassing SEEK, SEEK Learning and Career Services, SEEK Business and SEEK Volunteer. Kendra joined SEEK in 2015 as Marketing Director, and was most recently SEEK’s Chief Commercial Officer.

Prior to SEEK, Kendra has held a series of senior marketing roles within the retail sector, including at Coles where she was General Manager, Customer Insight & Coles Brand. Before this, Kendra was based in London where she spent seven years at Tesco, with her final role as Price and Promotions Director. Kendra commenced her career in strategy as a consultant with McKinsey.

Kendra holds a Masters in European Politics at the College of Europe, where she was a Fulbright scholarship recipient. Prior to this, Kendra completed a Bachelor of Economics and Mathematics at Yale University.

Phil Cook

Phil Cook is Bullhorn's APAC Regional Sales Manager. He joined Bullhorn back in 2013 in the Sydney office as an Account Manager before moving to London to manage the mid market accounts. Phil returned to Sydney at the beginning of 2019 to lead the APAC sales teams who focus on mid-market and super boutique firms.

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 RCSA Member Rates 

Early Bird Rate
$2,199.00 + GST


Early Bird Rate
$2,599.00 + GST

Non Recruitment Agency Pricing
$3,800 + GST


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Terms & Conditions

Please note:

  • Accommodation bookings are available via the Conference registration link.
  • If you would like to extend your stay outside the conference dates, please contact RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au to check availability
  • Only bookings through the conference link will obtain these rates
  • Rates are correct at time of printing and subject to availability at time of booking
  • Rates given are per room per night and include GST
  • Rates above are based on a maximum of 2 people per room
  • Pre-payment is required at the time of booking and no refunds are available after 30 September 2019
  • Incidentals must be settled directly with the hotel on your departure
  • All major credit cards are accepted. When settling your account at the hotel/resort with a credit card, please note that a credit card transaction fee may be charged
  • Late arrivals: if you plan to arrive after 1800 hours, please advise the RCSA 2019 Conference Secretariat to ensure the room is held for you
  • Check in time is 15:00 and check out time is 12:00

Cancellation Fees:

  • All alterations and cancellations to accommodation bookings can be made via the Conference registration link, otherwise please contact the RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au.
  • After 30 September 2019 no changes to accommodation bookings are permitted.
  • Cancellation after 30 September (including no shows): Guests will be required to pay 100% of the total accommodation charges.
  • Early departure: Refunds will not be applicable for guests wanting to depart early – total night’s stay will be billed as per the rooming list.

Conference Cancellation Policy Cancellations must be made in writing to the RCSA 2019 Conference Secretariat at rcsa@theassociationspecialists.com.au.

  • By 31 July 2019 - full registration fees will be refunded
  • Between 13 July 2019 to 20 September 2019 – 50% cancellation fee will apply to registration fees paid
  • After 20 September 2019 - no refund on monies paid

However, you may transfer your registration to another person, at no additional cost, if you are unable to attend.
Please note that any accommodation cancellations within 30 days of arrival will incur a 100% cancellation fee of total accommodation charges.

Conference Enquiries:
For all conference enquiries please contact the RCSA Conference Secretariat:
02 9431 8600

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