RCSA Code of Professional Conduct

The RCSA Code of Professional Conduct (RCSA Code) embodies the required standards of professional behavior for all RCSA members. The RCSA Code and its Professional Conduct Grievance Intervention Guidelines (PCGIG) are authorised by the Australian Competition and Consumer Commission  (ACCC) AA1000435. 

By choosing RCSA members when seeking workforce services providers, candidates, jobseekers, workers, clients, businesses and government can expect a high standard of ethical conduct and professional behaviour.

View the RCSA Code of Professional Conduct

View the Professional Conduct Grievance Intervention Guidelines

View the RCSA Constitution

View the RCSA Constitution By Laws

The RCSA Code in Practice

Code Guidelines & Resources

 

To support members in understanding and meeting Code requirements, as well as supporting the broader community to understand the Code in detail, RCSA provides the below Code Guidelines and other interpretive and operational materials.

• Charging Fees to Workseekers
• Client Service Agreement Template Synopsis
• Service Network Responsibilities
• Supplier Transitions
• Code in Practice webinars

To support Members' professional development across the behaviours the Code promotes, join our quarterly held Code in Practice webinars. Each session is case study driven where consultants will learn how to apply the Code in the real world.

To review the recordings of previously held webinars click here  .

How to lodge a complaint under the RCSA Code

View the Professional Conduct Grievance Intervention Guidelines

The RCSA Ethics process deals with professional practice concerns about the behaviour of RCSA Member companies and consultants who are RCSA accredited. 

Australia:
If your complaint is of a general nature and does not include an RCSA member click here.

New Zealand:
If your complaint is of a general nature and does not include an RCSA member click here .

Please note that you need to seek your own legal advice or seek a workplace advocate service to assist if you are seeking some form of civil remedy.

To raise a grievance against an RCSA Member, please complete the below form and forward a copy of the complaint form and any relevant supporting documentation to the Ethics Registrar by email or post.

Download the Grievance Intervention Request Form
 

Note: If all the nominated fields are not completed within the complaint form it will be returned to you which will delay the progress of the ethics process. 

Should you have any questions regarding the PCGIG process, please contact the Ethics Registrar at [email protected]