Auckland Workshop, Interviewing Essentials

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Auckland Workshop, Interviewing Essentials

Interviewing is the fundamental practice for any consultant regardless of their industry or experience. Recruitment uses interviewing processes when sourcing candidates, completing reference checks, client visits and take job briefs. This one day workshop will improve the way your consultant interviews.

Are candidates getting better at misleading consultants? Or are consultants not investing in the interviews? Learn how to develop the formula for fact-finding interviews and remove the guess work when interviewing candidates under the guidance of a facilitator with over 20 years’ experience.

This workshop goes beyond the candidate interview into the client visit and the reference checking process. Participants will be shown professional techniques to question (interview) the client more effectively, as well as increase the quality of conversations with referees - enhancing the benefit of Reference Checking as a valuable sales tool. Remove the bias through effective questioning and uncover the true characteristics of the applicant, saving time and money!

Learning Outcomes

Develop effective listening & communication techniques
Understanding your Client and Candidate motivations and expectations
Develop techniques to uncover more in Client and Candidate interviews
Develop Competency Based Behavioural questions
Develop questioning techniques for client and referee interactions
Screening - telephone techniques, resume evaluation & assessments
Understanding the different types of interviews and interview traps
Servicing – repeat business & maintaining the relationship

Who Should Attend
Consultants NEW to the industry with less than 6 months' experience in the recruitment role or for those who have been in the role between 6 - 12 months and require a refresher.

Meet the facilitator: Myriam Heynen APRCSA
A Human Resources Manager by background and training, Myriam started in this field by recruiting and training volunteers to work with disabled children for CCS Disability Action while at university completing a BA.

After working in Human Resources for the TrustBank Group for 2 years before their relocation to Wellington, Myriam’s OE included working as a Perm consultant in Banking in London for a year.

On returning to NZ, Myriam joined the HR management team at Fisher & Paykel for 8 years in a generalist HR management role responsible for recruitment, training, payroll, health & safety, industrial relations and special projects. Myriam also undertook operational responsibilities in the Electronics manufacturing division which included leading continuous improvement quality programmes while completing her post-graduate qualification in Human Resource Management.

Since 1998 Myriam has been independently providing employers with advice and consulting services in Human Resources, training and employment relations. This has involved working in a range of operations from small family businesses to large corporates, and industries ranging from importing and manufacturing to banking, hospitality and IT in both New Zealand and Australia. Several of those engagements have been for recruitment projects, including bringing technical specialists to NZ from Europe for Nokia’s launch of its 3G network. Since 2003 this has included a contract providing specialist HR and ER advice and training for the EMA (Employers & Manufacturers Association).

Passionate about imparting knowledge and improving people’s skills, Myriam has developed and provided training in a variety of subjects for many years. This has included 9 years contracting to the RCSA training recruitment consultants, designing and delivering training for EMA in Human Resource management and ER legislative compliance as well as tailoring and delivering training for company-specific needs.

When & Where
Workshops run from 9:00am to 4:30pm

Venue - To be confirmed

Investment

Member $632.50 including $82.50 GST
Non Member $948.76 including $123.76 GST

NOTE: Attendees, prior to booking flights and/or accommodation to attend please check with RCSA to confirm the event is proceeding as scheduled

Special Offer: Book 2 or more attendees and recieve a 10% discount on the second and subsequent registrations.

What’s Included
Workbook, handouts, morning and afternoon tea

CPD Points
Attending this program entitles you to claim EIGHT CPD points.

Information Prepared by
RCSA Learning & Development
Level 3, 63 Exhibition St
MELBOURNE
P: +03 9663 0555
E: [email protected]
www.rcsa.com.au