Melbourne | Conquering Crucial Conversations

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Conquering Crucial Conversations

Overview:

It is rare to find someone who is comfortable with and skilled at having difficult conversations. Those that master this elusive skill though, are able to perform when the stakes are highest and can transform precarious situations into opportunities for building stronger relationships and better outcomes.

Difficult conversations may be in the form of giving or receiving feedback, coaching, difficult negotiations, conflict management, managing difficult people or working through situations where the emotions or stakes are high. In this session, we unpack the neuroscience and psychology of crucial conversations and translate these insights into practical advice for planning and leading the conversations that matter most.

Objectives & Outcomes:

Join Michelle Rushton who will:

Unpack the seven components of our proprietary neuroscience model that can help you plan conversations
without triggering a defensive response in others (making these conversations less P.A.I.N.F.U.L.™)
Learn how to use the ‘Three Stories Technique’ for beginning a difficult conversation with confidence and
sensitivity and for structuring the negotiation in way that increases the chances of reaching a mutually
agreeable solution
Learn the specific language tricks that can help prime the other person to have a more resourceful and solutionfocused
mindset and work with you more collaboratively

Who Should Attend:

Recruitment Consultants all Levels
Emerging Leaders, Managers & Directors
Business Development Professionals
Sales & Product Development Professionals

Meet the facilitator: Michelle Rushton

With over 15 years of experience with tens of thousands of people, Michelle has designed and delivered award-winning behaviour change and leadership development programs for companies like Microsoft, Australia Post and American Express. She is director and co-founder of the learning and development consultancy People of Influence, which specialises in leadership and team development.
Michelle’s particular expertise is the habits of high performance and the development of high performance cultures. She combines the latest insights of behavioural science and her up-close observations of high-performers at work into practical tools that professionals can use to make excellence habitual in their work and life. She will present on the ‘High Performing Teams.’

As an educator, speaker and coach, Michelle helps leaders and teams to discover the science-backed answers to that question and apply them to their work and life.

She designs and delivers experiential education programs for blue-chip clients, using best-practice methodologies and cutting edge evidence-based content. Her programs have impacted the likes of Australia Post, Microsoft, American Express and LinkedIn.

Delivery:

Workshop learning with Michelle Rushton
In-class discussions
Open Q&A

Booking Terms & Conditions:

This event is governed by the RCSA Booking Terms & Conditions

Note: there are a minimum number of enrollments required for the workshop to run, please confirm by speaking with a member of the Learning & Development team that the event is running as planned, before booking flights or accommodation.